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Amdocs Off-campus drive 2022 Freshers:-
Amdocs Is hiring fresh candidates. We are here to inform you of all the recently going on off-campus drives. Amdocs off-campus drive 2022. We are here to help you to find a better career. W3hiring is also called worldwide web hiring. Please start your career as a fresher here at Amdocs. Amdocs is a reputed organization and you get a better experience here by working as fresh candidates. All managers at Amdocs are working friendly. if you feel stuck They will Manage everything and give you time to build yourself confidently, a hard worker as well as a smart worker. Apart from that if you have any query related to work or you are not able to do a particular task or you have any error which you can’t solve. All the seniors are very friendly with the fresh candidates at Amdocs and they will teach you “how to solve real-life problems”.
In one sentence
The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.
All you need is…
- 2021 Batch : BSc, BCS, BCA & MSc (CIS & IT streams only)
- 55% throughout academics, with no gaps or breaks/year down
- Excellent communication skills
- Location – Pune
What will your job look like?
• You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
• You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
• You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
• You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
• You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
• You will update checklists for quality assurance and progress tracking, following standard operating procedures.
• You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
• You will ensure crystal clear communication and documentation as a point of contact.
• You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.
• You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
• You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.
Who are we?
If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on Snapchat or send your images on Instagram, you get great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.
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To Know More Details About this job Opportunity click the “Apply Now” Link Below.
How to Apply:- Amdocs Off-campus drive (Please Apply before Expire date of the link)
Method 1:- You can apply through the career page of the Amdocs .
Method 2:- You can apply through the direct link. which has been Provided.
To Apply Through Direct link:-
Step 1:- Click below Apply Now link.
Step 2:– You will be redirected to the career page of the Amdocs .
Step 3:– Fill all required details in the form for which job you are applying:
Step 4:- Click on Submit Button.
Step 5:- Wait for a few days you will get a response from the Amdocs soon regarding your interview Process
Amdocs Off-campus drive 2022 Freshers
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