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Capgemini Off-campus drive 2022 For Contact Support Group || Freshers || Any Graduate/Any Deploma || Kolkata / Bangalore/ Pune || 2.75LPA

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Company Off-campus drive 2022

Capgemini Offcampus frive 2022

Job Role:- Contact Support Group

Education:- Any Graduate/Any Deploma

Salary:- 2.75LPA

Apply Now:- w3hiring.com

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Capgemini Off-campus drive 2022 Freshers:-

Job Description

Capgemini Is hiring fresh candidates. We are here to inform you of all the recent going on off-campus drives. Capgemini off-campus drive 2022. We are here to help you to find a better career. W3hiring is also called worldwide web hiring. Please start your career as a fresher here at Capgemini. Capgemini is a reputed organization and you get a better experience here by working as a fresh candidate. All managers at Capgemini are working-friendly. if you feel stuck They will Manage everything and give you time to build yourself confidently, a hard worker as well as the smart worker. Apart from that if you have any query related to work or you are not able to do a particular task or you have any error which you can’t solve. All the seniors are very friendly with the fresh candidates at Capgemini and they will teach you “how to solve real-life problems”.

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Job Description:

  • Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
    • Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc
    • Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
    • Service Delivery – Its our service to the customer and delivering what is expected
    • Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
    • CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
    • Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
    • Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
    • Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
  • Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
  • Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
  • Clarify customer requirements
    • Probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy

Desired Skills:

  • Should have excellent communication and English-speaking skills
  • Should have good interpersonal skills and ability to perform under pressure
  • Basic computing skills
  • Willing to work in a 24/7 environment
  • Should be open to sign Service Level Agreement and KPIs
  • Candidates must be open to relocate to any location and work in night shifts

Qualification – 

  • Candidates must have completed any 3-year graduation in 2021 & 2022

Job Location – Kolkata / Bangalore / Pune

 

Register Yourself in 30 seconds to get hired Soon:-- Apply Now

 

Job Description:

  • Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
    • Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track the status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status, etc
    • Business intelligence – use ticket data and analysis, tools, and use best practices in the account to support customer
    • Service Delivery – It’s our service to the customer and delivering what is expected
    • Customer Management – How effectively you are interacting starting from Greeting to resolution and call closure is what is expected
    • CHIP – Our intelligent AI BOT help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
    • Service email retrieve – How effective are we in handling email as a contact channel and minimizing hops between SD and the customer
    • Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
    • Service Marketing – Increase customer brand by bringing here its Capgemini where we talk about tools where increasing usage can help the customer
  • Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical/industries
  • Troubleshoot customer issues related to the internet – troubleshooting, Password reset/session reset/renaming profile
  • Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
  • Clarify customer requirements
    • Probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy

Desired Skills:

  • Should have excellent communication and English-speaking skills
  • Should have good interpersonal skills and the ability to perform under pressure
  • Basic computing skills
  • Willing to work in a 24/7 environment
  • Should be open to signing Service Level Agreement and KPIs
  • Candidates must be open to relocating to any location and work in night shifts

Qualification – 

  • Candidates must have completed any 3-year Diploma in 2021 & 2022

Job Location – Kolkata / Bangalore / Pune

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To Know More Details About this job Opportunity click the “Apply Now” Link Below.👇👇👇

How to Apply:- Capgemini Off-campus drive (Please Apply before Expire date of the link)

Method 1:- You can apply through the career page of the Capgemini .

Method 2:- You can apply through the direct link. which has been Provided.

To Apply Through Direct link:-

Step 1:- Click below Apply Now link.

Step 2:– You will be redirected to the career page of the Capgemini .

Step 3:– Fill all required details in the form for which job you are applying:

Step 4:- Click on Submit Button.

Step 5:- Wait for a few days you will get a response from Capgemini soon regarding your interview Process

Capgemini Off-campus drive 2022 Freshers

Apply For:- Diploma Click Here

Apply For:- Graduate Click Here

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