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Cognizant Started Hiring
| * Role: | Junior Data Analyst |
| * Salary: | 4 LPA(Expected) |
| * Location: | Kolkata |
| * Experience: | Freshers |
| * Education | Any Gradaute |
| * Batch | Recent Batches |
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Cognizant Recruitment 2024 Hiring Junior Data Analyst
Cognizant Recruitment 2024 Hiring Junior Data Analyst- Graduate |Apply Now
The detailed eligibility Criteria and application process are mentioned below.
Job Description
About Role:
Responsibilities
- Oversee the management of customer data and ensure its accuracy and integrity.
- Provide support in the implementation and maintenance of Generative AI tools to enhance customer management processes.
- Utilize MS Excel to analyze and report on customer data identifying trends and areas for improvement.
- Handle customer complaints efficiently ensuring timely resolution and maintaining high levels of customer satisfaction.
- Collaborate with cross-functional teams to develop and implement strategies for improving customer service.
- Monitor and evaluate the effectiveness of customer management processes and suggest enhancements.
- Assist in the preparation of documentation and reports related to customer management and complaint handling.
- Ensure compliance with industry regulations and company policies in all customer management activities.
- Participate in training sessions to stay updated on the latest tools and techniques in Generative AI and customer management.
- Support the development of best practices for customer management and complaint handling within the team.
- Contribute to the continuous improvement of processes by providing feedback and suggestions.
- Engage with customers to understand their needs and provide tailored solutions.
- Maintain a high level of professionalism and confidentiality in all interactions with customers and team members.
Qualifications
- Possess strong technical skills in Generative AI and MS Excel.
- Demonstrate expertise in customer management within the Life Sciences sector.
- Exhibit proficiency in handling customer complaints and ensuring timely resolution.
- Show ability to analyze and report on customer data using MS Excel.
- Display excellent communication and interpersonal skills.
- Have a proactive approach to problem-solving and process improvement.
- Be adaptable to rotational shifts and a hybrid work model.
- Maintain a high level of professionalism and confidentiality.
- Demonstrate a commitment to continuous learning and development.
- Show ability to collaborate effectively with cross-functional teams.
- Exhibit strong organizational and time management skills.
- Have a customer-centric mindset and a passion for delivering excellent service.
- Be detail-oriented and capable of managing multiple tasks simultaneously.
Certifications Required
- Certified Customer Service Professional (CCSP) Microsoft Office Specialist (MOS) in Excel AI for Everyone by Coursera
About Cognizant
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies worldwide.
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How To Apply for this opportunity? (Apply Before Deadline)
Simple Steps to Apply
- Click the “Apply Now” link below to go to the platform or job application page.
- Give your information, including your contact details, resume, and any other facts that may be needed.
- After checking your data, click submit. Look for a confirmation message to confirm that your application was received.
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