Deloitte Off-campus drive 2022: Accomplish Soon

|| Support Analyst || Freshers || Any Graduate || Hyderabad || 4LPA+

Company Off-campus drive 2022

Deloitte Off-campus

drive 2022

Job Role:- Software Engineer

Apply Now:- w3hiring.com

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Deloitte Off-campus drive 2022 Freshers:-

Job Description

Deloitte Is hiring fresh candidates as BI developers. We are here to inform you of all the recently going on off-campus drives. Deloitte off-campus drive 2022. We are here to help you to find a better career. W3hiring is also called worldwide web hiring. Please start your career as a fresher here at Deloitte. Deloitte is a reputed organization and you get a better experience here by working as fresh candidates. All managers at Deloitte are working friendly. if you feel stuck They will Manage everything and give you time to build yourself confidently, a hard worker as well as smart worker. Apart from that if you have any query related to work or you are not able to do a particular task or you have any error which you can’t solve. All the seniors are very friendly with the fresh candidates at Deloitte and they will teach you “how to solve real-life problems”.

Role Description (Analyst)

This position is responsible for providing Service Support for various software applications, with a high degree of customer satisfaction, expertise, accuracy and timelines. Keep users informed about their Incidents’ status at agreed intervals. Log all Incident/Service Request details & functions as the first point of contact for users.

What you’ll do

  • Customer handling skills – Call etiquettes 
  • End to End ticket management
  • Basis ITIL concepts of Incident, problem & change management is must
  • Experience in managing voice & non-voice support (Calls, chats & email)
  • Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
  • Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate
  • Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
  • Process incoming service requests, incidents and change requests and formulate appropriate response
  • Manage multiple support mailboxes and respond to emails
  • Triage and troubleshoot issue(s) reported on all applications.
  • Report and record any new defects on all applications.
  • Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization
  • Troubleshoot and resolve technology-related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
  • Provision user accounts for external (non- Deloitte) client users

Qualifications

The ideal candidate should:

  • Comfortable to work in 24*7 environment (rotating shift changes up to every month):

Ø  5:30 AM – 2:30 PM IST,

Ø  2:00 PM – 11:00 PM IST

Ø  9:00 PM – 06:00 AM IST

  • Have passion on technical knowledge learning and be a quick learner
  • Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner
  • Initiates and/or implements corrective action as needed, in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
  • Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and adjusting to changing business demands
  • Exceptional attention to detail, relevancy, authenticity, and accuracy of information gathered; ability to structure, organize and synthesize data quickly with the end-user perspective in mind.
  • Enthusiastic self-starter with a can-do attitude, delivering a consistent high level of performance.
  • Exceptional attention to detail and willingness to work in a demanding and results-oriented global business environment with frequently changing priorities.
  • Ability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes.

Technical Requirements:

  • Any Graduate        . 
  • 0-1 year experience
  •  
  • Excellent Customer service (Phone / Chat / Emails)
  • Excellent spoken English Language proficiency
  • Proficient with MS-Office
  • ServiceNow experience preferred
  • Exposure to application support, ITIL framework etc.
  • Excellent written & verbal skills
  • Customer Service experience

Ø  Comfortable to work in 24*7 environment

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How to Apply:- Deloitte Off-campus drive (Please Apply before Expire date of the link)

Method 1:- You can apply through the career page of Deloitte.

Method 2:- You can apply through the direct link. which has been Provided.

To Apply Through Direct link:-

Step 1:- Click below Apply Now link.

Step 2:– You will be redirected to the career page of Deloitte.

Step 3:– Fill all required details in the form for which job you are applying:

Step 4:- Click on Submit Button.

Step 5:- Wait for a few days you will get a response from Deloitte soon regarding your interview Process

Deloitte Off-campus drive 2022 Freshers

Apply Now

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