Infosys Off-campus

drive 2022

Job Role:- Service desk and customer service process

Apply Now:- w3hiring.com

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About the job

Greeting from Infosys BPM Ltd.,

“We are hiring for Service desk and Customer Service skill and please walk-in for interview on 4th to 28th October at Bangalore.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***

https://career.infosys.com/joblist?companyhiringtype=BPM&countrycode=IN

Referral ID : PROGEN-HRODirect-121907

Interview details

Interview Time: 10 AM till 12.30 PM

Interview Venue:

JP Nagar Venue: 4th (Tuesday), 7th (Friday), 11th (Monday), 13th (Thursday), 21st & 28th (Friday)

Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road,

Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka – 560078

Landmark: Near Sindoor Convention Hall

Ecity- Focus Tower Venue: 6th (Thursday), 10th (Monday), 12th (Wednesday), 17th (Monday), 20th (Thursday),24th (Monday)

Infosys BPM Ltd , Focus Tower Plot No.25 and 23,

Konappana Agrahara Village,

Electronics City, Bengaluru,Karnataka 560100

Things to remember while entering the campus

ü Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team

ü would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated

ü Please wear masks, & follow Covid protocols

ü Documents to Carry:

· Carry 2 Copies of print out your updated resume;

· Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).

· All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Please find below Job Description for your reference:

Title :: Service desk and Customer Service

Job Location: Bangalore or Pune

JD1 : Customer Service

· Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.

· Excellent communication skills to attend/resolve client issues on calls/chat/mail.

· Communication scale – CEFR :: B1, C1, C2

· Open to work in 24*7 and work from office environment

· Analytical problem solvers who will understand issues and to resolve customer issues

· Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently

· Being proactive and show the utmost respect for customer’s time

· Good time management, ensuring all contacts with customers add value

· Work from Office is mandatory and no option of hybrid, work from home – talent should be based out of Bangalore or Pune

JD2 : Service Desk

Job Description::

· Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.

· Excellent communication skills – CEFR :: B1, C1, C2.

· Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS

· Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity.

· Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.

· Knowledge of Incident Management lifecycle.

· Aware of current role SLA and Metrics handled.

· Talents should be based out of Bangalore or Pune.

· Work from Office is mandatory, No option of hybrid and WFH.

JD3: Service Desk – IDAM

· Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.

· Excellent communication skills – CEFR :: B1, C1, C2.

· Minimum 2 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS

· Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity.

· Experience on identity and access management

· Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.

· Knowledge of Incident Management lifecycle.

· Aware of current role SLA and Metrics handled.

· Talents should be based out of Bangalore or Pune.

· Work from Office is mandatory, No option of hybrid and WFH.

· 24*7 Shifts is mandatory.

Infosys Off-campus drive 2022 Freshers:-

Job Description

Infosys Is hiring fresh candidates as BI developers. We are here to inform you of all the recently going on off-campus drives. Infosys off-campus drive 2022. We are here to help you to find a better career. W3hiring is also called worldwide web hiring. Please start your career as a fresher here at Infosys. Infosys is a reputed organization and you get a better experience here by working as fresh candidates. All managers at Infosys are working friendly. if you feel stuck They will Manage everything and give you time to build yourself confidently, a hard worker as well as the smart worker. Apart from that if you have any query related to work or you are not able to do a particular task or you have any error which you can’t solve. All the seniors are very friendly with the fresh candidates at Infosys and they will teach you “how to solve real-life problems”.

About the job

Greeting from Infosys BPM Ltd.,

“We are hiring for Service desk and Customer Service skill and please walk in for an interview on 9th, 12th, 16th, 19th,23rd & 26th September at Bangalore

Note: Please carry a copy of this email to the venue and make sure you register your application before attending the walk-in. Please use the below link to apply and register your application. Please mention Candidate ID on top of the Resume ***

Interview details

Interview Date: 9th, 12th, 16th, 19th,23rd & 26th (All Friday’s & Mondays )

Interview Time: 10 AM till 12.30 PM

Interview Venue:

Bangalore Focus Tower Venue::

Infosys BPM Ltd , Focus Tower Plot No.25 and 23,

Konappana Agrahara Village, Begur Hobli,

Electronics City, Bengaluru, Karnataka 560100

Things to remember while entering the campus

Keep your double-dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team

ü would need to produce a valid negative RT-PCR report (72 hours) in case of single vaccination or if they have traveled between states despite being dual vaccinated

ü Please wear masks, & follow Covid protocols

ü Documents to Carry:

· Carry 2 Copies of print out your updated resume;

· Carry any 2 photo Identity proofs (PAN Card/Driving License/Voter ID card/Passport).

· All original education documents need to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degre

Qualification:

· CS Roles:: Any graduate with 15years of formal education

· SD Roles:: Graduate with 15 years of formal education in BCA/BTECH/MCA/BE/MSc/BSC- Computer Science

Shift and Venue Details:

· Shifts : Night Shift – Work from Office.

· Experience : 0 to 2 years of Experience

Job Description::

· Excellent communication skills to attend/resolve client issues on calls/chat/mail.

· knowledge in using ticketing tools such as Service now, Remedy, control M will be added advantage

· Knowledge of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory

· General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing

· Productivity applications like Microsoft office tools.

· Open to work in 24*7 and work from office environment

· Analytical problem solvers who will understand issues and to resolve customer issues

· Problem-solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently

· Being proactive and show the utmost respect for customer’s time

· Good time management, ensuring all contacts with customers add value

· Work from Office

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To Know More Details About this job Opportunity click the “Apply Now” Link Below.

How to Apply:- Infosys Off-campus drive (Please Apply before Expire date of the link)

Method 1:- You can apply through the career page of the Infosys .

Method 2:- You can apply through the direct link. which has been Provided.

To Apply Through Direct link:-

Step 1:- Click below Apply Now link.

Step 2:– You will be redirected to the career page of the Infosys .

Step 3:– Fill all required details in the form for which job you are applying:

Step 4:- Click on Submit Button.

Step 5:- Wait for a few days you will get a response from the Infosys soon regarding your interview Process

Infosys Off-campus drive 2022 Freshers