Infosys is hiring Technical Process Executive

  • Full time
  • Pune, Maharashtra, IN-Maharashtra-Pune, India, 111045 View on Map
  • posted 3 months ago
  • Posted : July 3, 2022 -Accepting applications
  • Salary: ₹300,000.00 - ₹400,000.00 / Yearly
  • View(s) 128

Job Detail

  • Company Name Infosys
  • Education Graduate
  • Experience 0 Years
  • Location Pune

Job Description

• Provide 1st level customer service support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems • Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures • Executes transactions as per prescribed timelines. Provide 1st measure analysis of issues and inputs for problem management • Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling • Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues • Analytical and Problem solving skills • Ability to Multitask Communication & Relationships Skills • Being proactive and show the utmost respect for customer’s time • Good time management, ensuring all contacts with customers add value.
Educational Requirements
Bachelor Of Education,Bachelor Of Business Adm.,Bachelor Of Arts (Honors)
Service Line
BPO Service Line
Preferred Skills:
Customer Service->Technical Voice

Required skills

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