CSG Support- Futureforce

Salesforce, the Customer Success Platform and the world’s #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for “family”) made up of our employees, customers, partners, and communities, we are working to improve the state of the world.

About Futureforce:

Future force is for college students wanting to experience life at Salesforce, one of the World’s Most Innovative Companies 5-year-running and one of Fortune’s “100 Best Companies to Work For” 8-year-running. Future force offers a collaborative work environment, which fosters innovation, provides flexibility, and most importantly is fun!

Customer Success Group: Role Description:

• Assisting customers in solving their custom code, integration, and implementation of Salesforce products. This involves debugging, fixing, and ensuring issues are fully resolved.

• Designing and maintaining technical expertise in assigned areas of product functionality.

• Demonstrating outstanding analytical and problem-solving expertise.

• Providing feature explanation and Salesforce coding best practices.

• Handling customer expectations and the customer experience to enhance

  customer satisfaction.

• Actively maintaining and participating in job-related training activities.

  Required Qualifications/Skills:

• Superb Communication – Verbal and Written

• Salesforce ADM 201 Certification

• Super Badges in Salesforce Administrator/Developer etc

• Solid Grasp of HTML, XML, API, SQL

• C, C++, Java, RDBMS, and OOPS concepts

• Ability to communicate technical concepts clearly and effectively

• Solid grasp of Internet technologies: firewalls, web servers, web proxy

  servers, etc.,

• BE/B.Tech degree with minimum 70% academic scores from Computer Science or from circuit branches background

• Willingness to work in flexible shift timings. Work hours can however change depending on

  Business Requirements
  Job Location: Bangalore and Hyderabad, India

  Working Hours: We operate 24×7 which can involve working during one of the below shifts (not limited to shift timing can change) –