Technical Support Engineer – VMware Cloud on AWS
The Elevator Pitch: Why will you enjoy this new opportunity?
Are you passionate about learning new technology and solving complex problems for key customers? VMware has a Technical Support role for you. You will be working on the latest and top-of-the-line technology suite, becoming an expert in the industry.
Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment.
In this role, you will be joining VMware’s cloud computing team supporting AWS customers. VMware Cloud Services drives a proactive service experience to ensure adoption, growth, and consumption. As such, this is a critical role in accelerating VMware’s growth in its SaaS business by enabling customers to rapidly and successfully adapt our advanced products and technology and realize business value. Initially, you will be focused on our VMware Cloud on AWS support, wearing many hats from Tech Support (chat & phone). Knowledge Creation, Collaboration with Engineering and Product Management to continue to build the tools and skills and contribute to the vision and cultural pivot to “Service Ownership” and Agile milestone releases and help realize a robust feature set and customer adoption of our Cloud services.
Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?
As a starting level Technical Support Engineer in the VMC on AWS team, you will be learning VMware virtualization technologies and helping our customers troubleshoot, understand, and overcome challenges in their operation.
- The first steps on in this role will be to upskill on Global support processes and products, to understand how the technology works, and how our customers use it.
- Once achieved, you will support global customer issues, with the support of tenured engineers, through troubleshooting, research, and lab reproduction.
- As your skill set grows, you will work on additional product lines and progress your skillset on more technologies and, working with senior engineers to build cases to shape product development, based on how customers are using the VMware Suite.
- Throughout this time, and your career at VMware, you will be able to develop through training, learning tools, research time, and training days.