Wipro is hiring for the position of Benefits Operations Administrator || Freshers || Any Graduate/MBA|| Noida || 3-4LPA*
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Wipro Off-campus drive 2022 Freshers:-
Wipro Is hiring fresh candidates. We are here to inform you of all the recent going on off-campus drives. Wipro off-campus drive 2022. We are here to help you to find a better career. W3hiring is also called worldwide web hiring. Please start your career as a fresher here at Wipro. Wipro is a reputed organization and you get a better experience here by working as a fresh candidate. All managers at Wipro are working friendly. if you feel stuck They will Manage everything and give you time to build yourself confidently, a hard worker as well as the smart worker. Apart from that if you have any query related to work or you are not able to do a particular task or you have any error which you can’t solve. All the seniors are very friendly with the fresh candidates at Wipro and they will teach you “how to solve real-life problems”.
Wipro is hiring for the position of Benefits Operations Administrator!
Responsibilities of the Candidate:
- Field all incoming help requests from clients via telephone and/ or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Update on availability in the RAVE system to ensure the productivity of the process
- Record, track and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLAs defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem-resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot the most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/ email requests
- Avoid legal challenges and comply with service agreements
- Provide product support and resolution to clients and perform a question diagnosis and guide users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate a better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming calls and emails with help of the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and the client’s business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled callbacks to customers to record feedback and ensure compliance with contract/ SLAs
- Undertake product training to stay current with product features, changes, and updates
- Enroll in product specifications and any other training per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self-learning opportunities and maintaining personal networks
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How to Apply:- Wipro Off-campus drive (Please Apply before Expire date of the link)
Method 1:- You can apply through the career page of Wipro.
Method 2:- You can apply through the direct link. which has been Provided.
To Apply Through Direct link:-
Step 1:- Click below Apply Now link.
Step 2:– You will be redirected to the career page of Wipro.
Step 3:– Fill in all required details in the form for which job you are applying:
Step 4:- Click on Submit Button.
Step 5:- Wait for a few days you will get a response from Wipro soon regarding your interview Process
Wipro Off-campus drive 2022 Freshers
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