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Wipro Tech Hiring
| * Role: | System Engineer |
| * Salary: | 3.5-7.5LPA(Expected) |
| * Location: | Pune |
| * Experience: | Freshers/Experienced |
| * Education | Any-Graduate |
| * Batch | Any-Batch |
Table of Contents
Wipro Jobs 2024 Hiring System Engineer – Any Degree: Apply Today
The detailed eligibility Criteria and application process are mentioned below.
Job Description
Wipro is hiring for the role of System Engineer!
Responsibilities of the Candidate:
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s emails in timely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and Offer Solution to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains who can best support he user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
Requirements:
Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.N
Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
Excellent communication skills,
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How to Apply For Company Jobs 2024 – (Please Apply before the Expire date of the link)
If you are interested and eligible. You can register or apply for this Recruitment online. Please click the below link to Apply ASAP
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