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Wipro Mass Hiring

* Role:Associate
* Salary:3.5LPA(Expected)
* Location:Pune
* Experience:Freshers/Experienced
* EducationUndergraduate/Graduate
* BatchNot-Mentioned

Wipro Mass Hiring 2024 Hiring Associate -| Any Graduate

The detailed eligibility Criteria and application process are mentioned below.

Job Description

Job Description

Work Status:                          Work From Office

Educational Requirement:        Undergrad./Graduate

Experience:                            Fresher/Exp. (specially from Customer Service Executive standpoint)

Shifts:                                    US Shift-24/7 (should be comfortable with night shift, Rotational week offs- Split / Consecutive)

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Skill:                                       Excellent communication skills.

Notice period:                          Immediate joiners.
Roles & Responsibilities:

Requirements:  

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  • 0-6 years of Contact Center experience  
  • Undergraduate  
  • Good communication skills
  • Quick learner, patient, customer centric and pay attention to details  
  • Excellent data entry, typing skills and understanding of call center environment  
  • Basic knowledge of MS Office Tools: Word, Excel & Outlook  
  • Ability to de-escalate calls and handle high profile escalations 

Responsibilities:  

  • Attend and respond to incoming calls and emails accurately and in a consistent, professional, customer-focused manner  
  • Log incidents accurately and document all call information according to standard operating procedures 
  • Implement knowledge acquired during training to research, identify, escalate and resolve consumer queries and complaints  
  • Ensure adherence to rules to resolve query and ensure standard operating procedure is followed  
  • Keep all company information which includes customer information confidential and secured  
  • Ensure compliance to all company policies and procedures.

Qualifications:

Undergraduate/Graduate

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