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Wipro Mass Hiring

* Role:Associate
* Salary:3.5-5.5LPA(Expected)
* Location:Gurgaon
* Experience:Freshers(0-1Year)
* EducationAny Graduate
* BatchRecent-Batch

Wipro Mass Hiring 2024 Hiring Associate -| Any Graduate

The detailed eligibility Criteria and application process are mentioned below.

Job Description

Job Description

Wipro is hiring for the role of Associate!

Responsibilities of the Candidate:

  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of the client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring the right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure the right client satisfaction
  • Provide an acceptance and immediate resolution to the high-priority tickets/ service
  • Install and configure software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to the resolution stage as per the resolution time defined by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with the on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat Bots gathers and ensure all the service requests/ issues are resolved in a timely manner

Requirements:

  • Process Excellence: Ability to follow the standards and norms to produce consistent results, provide effective control, and reduction of risk.(Expert)
  • Systems Thinking: Understanding of the Wipro system (interrelatedness, interdependencies, and boundaries) and performing problem-solving in a complex environment – (Competent)
  • Technical knowledge: knowledge of the various devices/networks etc which the administrator has to service – (Expert)
  • Behavioral Competencies
    • Problem-solving
    • Execution excellence
    • Passion for results
    • Collaborative working

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