Wipro Off-campus drive 2022: Accomplish Soon

Service Desk Analyst || Freshers || Any Graduate|| Pune|| 4 LPA+

Company Off-campus drive 2022

Wipro Off-campus

drive 2022

Job Role:- Software Engineer

Apply Now:- w3hiring.com

Join Our Social Network For Updates

Build A Professional Resume for free

Wipro Off-campus drive 2022 Freshers:-

Job Description

Wipro Is hiring fresh candidates as BI developers. We are here to inform you of all the recently going on off-campus drives. Wipro off-campus drive 2022. We are here to help you to find a better career. W3hiring is also called worldwide web hiring. Please start your career as a fresher here at Wipro . Wipro is a reputed organization and you get a better experience here by working as fresh candidates. All managers at Wipro are working friendly. if you feel stuck They will Manage everything and give you time to build yourself confidently, a hard worker as well as smart worker. Apart from that if you have any query related to work or you are not able to do a particular task or you have any error which you can’t solve. All the seniors are very friendly with the fresh candidates at Wipro and they will teach you “how to solve real-life problems”.

Job Description

 

Role Purpose

The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives

 

Do

 

  1. Be responsible for primary user support and customer service
    1. Respond to queries from all calls, portal, emails, chats fromthe client
    2. Become familiar with each client and their respectiveapplications/ processes
    3. Learn fundamental operations of commonly-used software, hardwareand other equipment
    4. Follow standard service desk operating procedures by accuratelylogging all service desk tickets using the defined tracking software
    5. Ensure that the scorecard is maintained as per SoW with respectto TAT, SLA & hits
    6. Manage all queries or escalate if not resolve as per the definedhelpdesk policies and framework

 

  1. Regular MIS & resolution log management on queriesraised
    1. Record events and problems and their resolution in logs
    2. Follow-up and update customer status and information
    3. Pass on any feedback, suggestions, escalations by customers tothe appropriate internal team
    4. Identify and suggest improvements on processes, procedures etc.

 

 

 

 

 

 

 

 

 

Stakeholder Interaction

 

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Team Lead – Service Desk

Regular reporting & updates

Core Service Delivery Team

For adherence to SD SoW

External

Clients

Handle issues/ queries

 

 

Display

 

Lists the competencies required to perform this role effectively:

  • Functional Competencies/ Skill
    • Process Excellence – Ability to follow the Service Deskstandards and norms to produce consistent results, provide effectivecontrol and reduction of risk – Competent to Expert
    • Domain Knowledge – Knowledge of process/ domain managed– Competent to Expert

 

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.

Expert

Applies the competency in all situations and is serves as a guideto others as well.

Master

Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.

 

 

  • Behavioral Competencies
    • Effective Communication
    • Detail Oriented
    • Change Agility
    • Client centricity
    • Execution Excellence
    • Passion for Results

 

 

 

Deliver

 

No.

Performance Parameter

Measure

1.

Service Desk Delivery

Adherence to TAT, SLA as per SoW

Minimal Escalation

Customer Experience

 

2.

Personal

Attendance

Upload Your Resume to get hired Soon:- Click here

✅ 15+ Top IT Companies Placement Material In Just 🔥Rs: 99🔥:- Buy Now

To Know More Details About this job Opportunity click the “Apply Now” Link Below.👇👇👇

How to Apply:- Wipro Off-campus drive (Please Apply before Expire date of the link)

Method 1:- You can apply through the career page of the Wipro .

Method 2:- You can apply through the direct link. which has been Provided.

To Apply Through Direct link:-

Step 1:- Click below Apply Now link.

Step 2:– You will be redirected to the career page of the Wipro .

Step 3:– Fill all required details in the form for which job you are applying:

Step 4:- Click on Submit Button.

Step 5:- Wait for a few days you will get a response from the Wipro soon regarding your interview Process

Wipro Off-campus drive 2022 Freshers

Apply Now

😊 Thanks for visiting our Website. You will get a better opportunity soon. Best Of Luck. 👍

Leave a Comment