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Wipro Off-campus drive 2022 for Administrator|| Freshers || Any Degree || Delhi|| 3.5LPA+

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Wipro Off-campus Drive 2022

Role:- Administrator

Education:- Any Graduate

Batch:- 20/21/2022

Location:- New_Delhi

Salary:- 3.5LPA*

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Wipro Off-campus drive 2022 Freshers:-

Job Description

Wipro Is hiring fresh candidates as BI developers. We are here to inform you of all the recently going on off-campus drives. Wipro off-campus drive 2022. We are here to help you to find a better career. W3hiring is also called worldwide web hiring. Please start your career as a fresher here at Wipro . Wipro is a reputed organization and you get a better experience here by working as fresh candidates. All managers at Wipro are working friendly. if you feel stuck They will Manage everything and give you time to build yourself confidently, a hard worker as well as the smart worker. Apart from that if you have any query related to work or you are not able to do a particular task or you have any error which you can’t solve. All the seniors are very friendly with the fresh candidates at Wipro and they will teach you “how to solve real-life problems”.

Role Purpose

The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfaction

Do

  

  1. Ensure timely response of all the tickets raised by theclient end user
    1. Service requests solutioning by maintaining quality parameters
      1. Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keeptrack of each of their proper functioning and upkeep
      2. Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolutiontimeframe
  • Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction
  1. Provide an acceptance and immediate resolution to the high prioritytickets/ service
  2. Installing and configuring software/ hardware requirements based onservice requests
  3. 100% adherence to timeliness as per the priority of each issue, tomanage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements andrequests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per theresolution time defined by the customer
  1. Maintain timely backup of important data/ logs and managementresources to ensure the solution is of acceptable quality to maintainclient satisfaction
  2. Coordinate with on-site team for complex problem resolution andensure timely client servicing
  3. Review the log which Chat BOTS gather and ensure all the servicerequests/ issues are resolved in a timely manner

 

 

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Stakeholder Interaction

 

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Project Manager

For governance and client relationship management

On-site project team

To resolve the complex problem/ issues at the site

Lead/ Sr. Administrator

Guide the administrators with the complex problems

External

Client

Resolving the tickets/ queries and servicing them

 

Display

 

Lists the competencies required to perform this role effectively:

  • Functional Competencies/ Skill
    • Process Excellence – Ability to follow the standards and norms to produce consistent results, provide effective control, and reduction of risk – Expert
    • Systems Thinking – Understanding of the Wipro system(interrelatedness, interdependencies, and boundaries) and perform problem-solving in a complex environment – Competent
    • Technical knowledge – knowledge of the various devices/networks, etc which the administrator has to service – Expert

 

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations aswell.

Expert

Applies the competency in all situations and is serves as a guide to others as well.

Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.

 

  • Behavioral Competencies
    • Problem-solving
    • Execution excellence
    • Passion for results
    • Collaborative working

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How to Apply:- Wipro Off-campus drive (Please Apply before Expire date of the link)

Method 1:- You can apply through the career page of Wipro.

Method 2:- You can apply through the direct link. which has been Provided.

To Apply Through Direct link:-

Step 1:- Click below Apply Now link.

Step 2:– You will be redirected to the career page of Wipro.

Step 3:– Fill all required details in the form for which job you are applying:

Step 4:- Click on Submit Button.

Step 5:- Wait for a few days you will get a response from Wipro soon regarding your interview Process

Wipro Off-campus drive 2022 Freshers

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