Wipro Off-campus drive 2022 || IT Service desk Executive || Freshers ||Any Graduate || Pune || 3 – 4 LPA

Company Off-campus drive 2022

Wipro Off-campus

drive 2022

Job Role:- IT Service desk Executive

Apply Now:- w3hiring.com

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Wipro Off-campus drive 2022 Freshers:-

Job Description

Wipro Is hiring fresh candidates as BI developers. We are here to inform you of all the recently going on off-campus drives. Wipro off-campus drive 2022. We are here to help you to find a better career. W3hiring is also called worldwide web hiring. Please start your career as a fresher here at Wipro. Wipro is a reputed organization and you get a better experience here by working as fresh candidates. All managers at Wipro are working friendly. if you feel stuck They will Manage everything and give you time to build yourself confidently, a hard worker as well as smart worker. Apart from that if you have any query related to work or you are not able to do a particular task or you have any error which you can’t solve. All the seniors are very friendly with the fresh candidates at Wipro and they will teach you “how to solve real-life problems”.

Job description

  • IT Service Desk Agent L1
  • Qualification: Full Time Graduation and above (Minimum graduation is mandatory)
  • Salary – As per market standards
  • Location: Navi Mumbai, Delhi, Pune, Bangalore, Chennai, New Delhi, Hyderabad.
  • Interview rounds: Telephonic round, SpeechX (Voice & Accent) assessment.
  • Language: Proficient in English (Read + Write + Speak)
  • Equivalent test of spoken and written and technical IT specific knowledge in both and English

Role purpose:

Job Description

  • Answer calls and Service Requests from end users and track status and progress to resolution.
  • Main responsibilities:
  • Adherence to policies and procedures, closure of open calls after resolution.
  • Major activities:
  • Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
  • Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
  • Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
  • Routes the enquiries to Resolver Groups as appropriate
  • Re-routes misdirected calls
  • Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
  • Provides status and updates on tickets to authorized users
  • Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
  • Makes recommendations for updates to the KB database

Eligibility Criteria:

5 days working and any 2 week offs.

Should be flexible in 24*7 shifts.

Excellent Communication

A Graduate degree in Management Studies, Business, Marketing, or any other related discipline (Full time Graduation)

Confirmable working in Rotational shifts

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To Know More Details About this job Opportunity click the “Apply Now” Link Below.👇👇👇

How to Apply:- Wipro Off-campus drive (Please Apply before Expire date of the link)

Method 1:- You can apply through the career page of the Wipro.

Method 2:- You can apply through the direct link. which has been Provided.

To Apply Through Direct link:-

Step 1:- Click below Apply Now link.

Step 2:– You will be redirected to the career page of the Wipro.

Step 3:– Fill all required details in the form for which job you are applying:

Step 4:- Click on Submit Button.

Step 5:- Wait for a few days you will get a response from the Wipro soon regarding your interview Process

Wipro Off-campus drive 2022 Freshers

Apply Now

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