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Tech Mahindra Is Hiring * Role: Associate Software Engineer * Salary: 3.25LPA * Location: Pune * Experience: Freshers * Education Bachelor’s Degree
Tech Mahindra Recruitment 2023-Hiring Associate Software Engineers |Bachelor’s Degree
The detailed eligibility Criteria and application process are given below.
Job Description
About the job
Key Tasks:
1) Case Solving – on Portal and Expert Chat:
• Resolve known errors by means of documentation – SAP Notes, Knowledge Base Articles, solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters
• Perform root cause analysis and provide solutions in complex environments for specific fields/areas
• Achieve a high level of customer satisfaction through individual case work
• Escalate on time and good quality – keep incidents aged days to a minimum
• Enterprise Support KPI adherence
• Very High incident handling
• Maintain and follow your personal development plan by attending e-Learning Lessons and Remote Learning Sessions, Classroom Training, Coaching and on the job training
• Participate in weekend support activities as required
• Provide extended and 24 hour coverage if required
• Report errors to development organizations
• Involvement in case reduction tasks like creation of Knowledge Base Articles and notes, contribution in community and, forums
2) Knowledge Transfer:
• Coaching and Mentoring
• Continuous Knowledge Management contribution by Creating Knowledge Base Articles and WIKI Documents.
• Deliver standard application/technology trainings and workshops
• Perform knowledge transfer to internal staff and external customers & partners
• Produce e-Learning Content (Forums/Wiki to help with incident deflection)
• Drive creation of Knowledge in area of expertise and drive proactive proliferation of knowledge created externally and internally
3) Additional Tasks:
• Product specialization – be a product expert in at least one product area
• Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable / SQL
• Work as functional expert in de-escalation and war rooms (Engage in critical customer situations – e.g: CIM escalation, account escalation)
• Participate in internal projects driven by internal requirements
• Be involved in CoE/IMS activities driven by business requirements
• Take initiatives improving team’s performance and efficiency
4) Required Skill Set:
• Networking: Basic concepts including knowledge on some of the commands used on Windows ( e.g. IPConfig, Ping, telnet etc)
• Database: Basic queries, stored procedures, performance optimization techniques, concepts like joins, normalizations, cardinalities. DN drivers, DSN etc.
• OS: Basic properties of OS, commands, authentications in windows. Information around location of logs generat
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To Know More Details About this job Opportunity click the “Apply Now” Link Below.
How to Apply:- (Please Apply before Expire date of the link)
Method 1:- Apply through the career page of the company.
Method 2:- Apply through the direct link. which has been Provided.
To Apply Through Direct link:-
Step 1:- Click below Apply Now link.
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Step 3:– Fill in all required details in the form for which job you are applying:
Step 4:- Click on Submit Button.
Step 5:- Wait for a few days you will get a response from the company soon regarding your interview Process
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