Wipro Recruitment 2023 * Role: Service Desk Analyst * Salary: 3.5LPA(Expected) * Location: Pune * Experience: Freshers * Education Any Degree
Wipro Recruitment 2023-Hiring Service Desk Analyst |Any Graduate
The detailed eligibility Criteria and application process are given below.
Job Description
About the job
Role Purpose
The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives
Do
- Be responsible for primary user support and customer service
- Respond to queries from all calls, portal, emails, chats fromthe client
- Become familiar with each client and their respectiveapplications/ processes
- Learn fundamental operations of commonly-used software, hardwareand other equipment
- Follow standard service desk operating procedures by accuratelylogging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respectto TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the definedhelpdesk policies and framework
- Regular MIS & resolution log management on queriesraised
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers tothe appropriate internal team
- Identify and suggest improvements on processes, procedures etc.
Upload Your Resume to get hired Soon:- Click here
Build A Professional Resume for free
Join Our Social Network For Updates
🔔 Official Telegram channel:- W3hiring | Join Now |
💼Graduates Jobs for BBA, MBA, BA, MA, B.Com, M.Com, Any Graduate and Diploma | Join Now |
💼IT Experienced Jobs | Join Now |
👉 Aptitude Exam Discussion | Join Now |
👉 Facebook page:- W3hiring | Join Now |
👉 Instagram page:- W3hirirng | Join Now |
👉 Linkedin Page:- W3hiring | Join Now |
To Know More Details About this job Opportunity click the Link Below.
How to Apply:- (Please Apply before Expire date of the link)
Method 1:- Apply through the career page of the company.
Accenture Mass Hiring For Freshers:- Apply Now
Method 2:- Apply through the direct link. which has been Provided.
To Apply Through Direct link:-
Step 1:- Click below Apply link.
Step 2:– You will be redirected to the career page of the company.
Step 3:– Fill in all required details in the form for which job you are applying:
Step 4:- Click on Submit Button.
Step 5:- Wait for a few days you will get a response from the company soon regarding your interview Process
For More Details & Apply: Click here
For Regular Off–Campus Job, Updates Join:- Click Here
Top Offcampus Drives. Recently going on: Click Here
Get Rs.80,000 Tech Courses Only At Rs.15/Month- Register Now
😊 Thanks for visiting our Website. You will be placed soon. Best Of Luck. 👍