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Gridlogic Recruitment 2023
| * Role: | Technical Support |
| * Salary: | 4.5LPA(Expected) |
| * Location: | Hyderabad |
| * Experience: | Freshers |
| * Education | Any-Degree |
| * Batch | Recent-Baches |
Gridlogic Recruitment 2023 Hiring Technical Support -| Any Degree
The detailed eligibility Criteria and application process are mentioned below.
Job Description
The Tech Support Manager role will have customer facing responsibility & involves managing a team of engineers to oversee regular support operations.
Key Responsibilities:
- Provide customer and technical support to customers through inbound phone, chat and email requests.
- Independently identify, troubleshoot, document, categorise and replicate customer problems and then escalate complex problems according to defined escalation procedures
- Communicate bug fixes and new product enhancements to customers
- Report enhancement requests received from customer regarding hardware, application, or documentation
- Ensure all the relevant dashboards are updated
- Analysing call logs to spot trends and underlying issues.
- Follow up and make scheduled call backs to customers where necessary.
- Partner with Technical Support team members on various strategic projects when needed
- Build relationships with customers as required. Develop and maintain efficient and effective operations leading to ongoing enhanced customer experiences
- Evaluation of current processes, technology, and organisational skills to identify areas of improvement and opportunities for advancement.
Knowledge, Skills and Experience:
- Proven experience in Customer and Technical support
- Deep passion for customer success, coupled with a driving motivation to solve customer problems and continually improve their experience
- Excellent written and verbal communication skills and relationship building skills
- A high-energy, self-starter, independent decision maker and risk-taker who sets steep personal and business goals and successfully develops and executes plans to achieve them.
- The ability to maintain calm under pressure
- Efficiency and organisational skills
- Ability to think strategically and to lead
- Advanced troubleshooting and multi-tasking skills
- Flexible to work in shifts
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How to Apply For Company Recruitment 2023 – (Please Apply before Expire date of the link)
If you are interested and eligible. You can register or apply for this Recruitment online. Please click the below link to Apply ASAP
For More Details & Apply: Click here
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