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Zoom Started Hiring
| * Role: | Technical Support Engineer |
| * Salary: | 4.5LPA(Expected) |
| * Location: | Bangalore |
| * Experience: | Freshers/Experienced |
| * Education | BE/B-Tech/Bachelor’s Degree |
| * Batch | Any-Batch |
Table of Contents
Zoom Recruitment 2024 Hiring Technical Support Engineer- Bachelor’s Degree: Apply Today
The detailed eligibility Criteria and application process are mentioned below.
Job Description
Responsibilities
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- Providing support to troubleshoot and resolve technical issues reported by customers through phone, chat, and ticket channels.
- Identifing bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions.
- Providing ideas and assist with the creation of documentation and training material for external and internal Support Center content.
- Maintaining clear, concise, and positive communication for all cases in a timely manner including follow-ups with customers and team members.
- Staying familiar with all of Zoom’s products and offerings, as well as those of competitors and partners in the industry.
What we’re looking for
- Have past experience of at least Tier II level Technical Support and Customer Service experience.
- Have experience in Unified communications with video and telephony-based products.
- Have knowledge in firewall and networking
- Have good working knowledge and skills in Microsoft Office 365, Microsoft Exchange, Azure AD and SSO
- Have understanding of networking concepts, protocols, and troubleshooting methodologies.
- Have understanding of SIP, Telephony and H323 Protocols.
- Have relevant certifications (e.g., CompTIA Network+, Cisco CCNA)
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How to Apply For Company Jobs 202 4 – (Please Apply before the Expire date of the link)
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