Trellix Started Hiring
* Role: | Engineer Apprentice |
* Salary: | 4.5LPA(Expected) |
* Location: | Bangalore |
* Experience: | Freshers |
* Education | Any Graduate/PostGraduate |
* Batch | Any-Batch |
Table of Contents
Trellix Careers 2024 Hiring Customer Success Engineer Apprentice- Any Degree
The detailed eligibility Criteria and application process are mentioned below.
Job Description
Role Overview:
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, and debugging Network security Products. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning of software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Provides support to customer/users where the product is highly technical or sophisticated in nature.
Customer Success Engineer Intern provides end-to-end technical support for Trellix customers and is responsible for providing technical service of fault recording, diagnosis, problem solving, and resolution delivery for Trellix customer base.
Principal Duties and Responsibilities
Accenture Mass Hiring For Freshers:- Apply Now
- Take the incident opened by the customer and troubleshoot, gather appropriate data, consult others when necessary and own the issue through to resolution.
- Assess and understand the impact, severity and urgency of issues.
- Provide consultation to a customer for them to extract maximum value from the products by answering product-specific questions to enhance the customer experience.
- In some cases, work alongside a customer’s technical teams to assist them in extracting the maximum value.
- Participate in critical escalation calls with the customer, describe technical details in a clear and concise manner appropriate to the level of technical capability of the audience.
- Provide technical solutions to customers for specific individual or grouped products with a high focus on quality and expedient resolution.
- Achieve outstanding results across key performance indicators like CSAT, Resolution Time, Response Time, etc.
- Collaborate and communicate with all other internal relationship management groups to improve the customer experience.
- Set and manage expectations with customers, including regular and timely communications.
- Assist customers with the implementation of workarounds/solutions.
- Identify data requirements and assist with data collection as required.
- Participate in after-hours coverage for customer escalations on a scheduled basis.
- Conduct remote sessions with customers as required.
- Author KB articles and SNS communications.
Experience /Skill Sets Required
- Customer focused, with a pro-active and responsive approach.
- Able to understand and define customer needs.
- Excellent verbal and written communication skills.
- Ability to communicate complicated issues at multiple levels, adjusting in style and content to recognize the differing needs of customer audience.
- Strong, proven customer service skills and experience supporting customers in large/global scale environments.
- Ability to multi-task, prioritize job requirements, and meet deadlines.
- Strong problem solving skills.
- Friendly and approachable personality with positive attitude
Join Our Social Network For Updates
🔔 Official Telegram channel:- W3hiring | Join Now |
💼Graduates Jobs for BBA, MBA, BA, MA, B.Com, M.Com, Any Graduate and Diploma | Join Now |
💼IT Experienced Jobs | Join Now |
👉 Facebook page:- W3hiring | Join Now |
👉 Instagram page:- W3hirirng | Join Now |
👉 Linkedin Page:- W3hiring | Join Now |
Other Companies Apply Link:
- Flexera Recruitment 2024 Hiring Technical Support Engineer – Any Degree
- Infinite Mass Hiring 2024 Fir Associate Executive – Bachelor’s Degree
- Zones LLC Recruitment 2024 Hiring Service Desk- Fresher- BE/B-Tech/BCA/BSc/ME/M-Tech/MCA/MSc
- Infoedge Recruitment 2024 Hiring Software Engineer- Bachelor’s Degree
- GE Digital Off-Campus Drive 2024 Hiring Software Engineer- Bachelor’s Degree
How to Apply For Company Jobs 2024 – (Please Apply before the Expire date of the link)
If you are interested and eligible. You can register or apply for this Recruitment online. Please click the below link to Apply ASAP
For More Details & Apply: Click here
For Regular Off–Campus Job, Updates Join:- Click Here
Top Offcampus Drives. Recently going on: Click Here
😊 Thanks for visiting our Website. You will be placed soon. Best Of Luck. 👍