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Spinklr Started Hiring
| * Role: | Technical Support Engineer |
| * Salary: | 5.5-25LPA(Expected) |
| * Location: | Bangalore/Gurgaon |
| * Experience: | Freshers |
| * Education | BE/B-Tech/Bachelor’s Degree |
| * Batch | 2020/2021/2022/2023/2024 |
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Spinklr Recruitment 2024 Hiring Technical Support Engineer – Bachelor’s Degree |Apply Now
The detailed eligibility Criteria and application process are mentioned below.
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Job Description
About Role:
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
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What makes you qualified?
- 0-5 years (For CCaas – 1-5 years) of experience in enterprise software debugging, engineering & support operations processes (For CCaas- Min 1+ years of experience in CCaaS solution/Contact Center Software Experience like Genesys, Avaya etc. Knowledge about CCaaS, CPaaS, Voice/ telephony infrastructure etc is a big add-on)
- Excellent written and verbal communication skills
- Strong technical background with advanced computer skills/ Strong analytical and problem-solving skills
- Ability to work independently and as a member of a team
- Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously
- Passion for solving customer concerns and commitment to client delight
- A drive to dig into the details of a system or process to solve customer problems.
- Zeal to learn and constantly upgrade skills in a fast-changing work environment.
- Ability to think on your feet and remain calm under pressure.
- Self-motivated, takes initiative, assumes ownership.
- Ability to work in a highly collaborative and fast-paced environment.
- Strong teamwork – willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
- Experience in Web technologies, CRM or SaaS platforms and/or digital marketing experience in social platforms.
- Experience coding or scripting in one or more of JavaScript, Python, Java, Node.
- Understanding of data storage technologies/databases. Ex- MongoDB, MySQL, etc.
- Understand & excel in deciphering technical aspects like – Graylogs, Kibana, API Browser, Query Executor, Restricted Curls, Runner Logs
About Company
We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world’s largest brands as our clients, and our employees have the opportunity to work closely alongside them.
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How To Apply for this opportunity? (Apply Before Deadline)
Simple Steps to Apply
- Click the “Apply Now” link below to go to the platform or job application page.
- Give your information, including your contact details, resume, and any other facts that may be needed.
- After checking your data, click submit. Look for a confirmation message to confirm that your application was received.
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