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| * Role: | Technical Support Engineer |
| * Salary: | 8 LPA(Expected) |
| * Location: | Pune |
| * Experience: | Freshers |
| * Education | BE/B-Tech/Bachelor’s Degree |
| * Batch | Recent Batches |
Red Hat Recruitment 2024 Hiring Technical Support Engineer
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Red Hat Recruitment 2024 Hiring Technical Support Engineer
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The detailed eligibility Criteria and application process are mentioned below.
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Red Hat Recruitment 2024 Hiring Technical Support Engineer
Job Description
About Role:
The Red Hat Global Support Services team is looking for a highly-skilled Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. In this role, you’ll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL), Openshift and our storage and cloud solutions, and you will provide technical support for our enterprise customers both online and over the phone. As a Technical Support Engineer, you will be responsible for performing basic investigation and troubleshooting to resolve difficult customer issues quickly and effectively. The customers you’ll interact with are often other engineers, so we’ll need you to develop your technical skills by up-skilling to latest Red Hat Products
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What will you do
- Provide technical support to Red Hat enterprise customers
- Work with Red Hat enterprise customers across the globe on 24×7 basis that requires one to work in different shifts periodically
- Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
- Exceed customer expectations by providing outstanding customer service
- Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
- Contribute to the global Red Hat knowledge management system while working on customer issues
What will you bring
- Linux experience in the enterprise sector, with excellent administration skills
- Thorough knowledge of the Linux kernel, networking, memory management, OpenShift, Containers, CICD, jenkins & core kubernetes.
- Excellent troubleshooting skills, and a passion for problem solving and investigation
- Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus
About Red Hat
At Red Hat, our commitment to open source extends beyond technology into virtually everything we do. We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all Red Hatters, no matter their role. It’s what makes us who we are.
Some of the most knowledgeable and passionate people in the technology industry work here. Whether we’re building software, championing our products, or training new associates, we’re collaborating openly to make a difference in the world of open source and beyond.
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We’re a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
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Red Hat Recruitment 2024 Hiring Technical Support Engineer
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Red Hat Recruitment 2024 Hiring Technical Support Engineer
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Red Hat Recruitment 2024 Hiring Technical Support Engineer
