Register yourself to get hired soon:- Register Now
HCL Tech Started Hiring
| * Role: | Service Desk Analyst |
| * Salary: | 4.5LPA(Expected) |
| * Location: | Bangalore/Hyderabad |
| * Experience: | 6 Months – 3 Years |
| * Education | Any Gradaute |
| * Batch | Any Batch |
Table of Contents
Join Us On Social Media
| Social Media | Telegram | Linked In | |
| Fresher Jobs | Join Now | Follow Now | Join Now |
| Experienced Jobs | Join Now | Follow Now | Join Now |
| Government Jobs | Join Now | Follow Now | Join Now |
| Remote Jobs | Join Now | Follow Now | Join Now |
HCL Tech Mass Hiring 2025 For Service Desk Analysts – Any Graduate |Apply Now
The detailed eligibility Criteria and application process are mentioned below.
Are You looking For A Job - Register Now
Job Description
About Role:
Position: Service Desk Analyst
Experience: 6 months – 3 years
Upload Resume and Get Relevant Hiring Jobs - Apply Now
Location: Bangalore/Hyderabad
Responsibilities:
- Perform technical support to clients via telephone, chat, emails, or self-service tickets across all geographies
- Provide hardware and software support to users, which includes application support for MS Office, Citrix, VPN, SCCM, Amazon Workspace, etc.
- Perform customer call-backs as required.
- Hands-on experience with ServiceNow/SNOW/RemedyNow/ any ITSM tool.
- Managing and providing support to different LOB’s during requirement
- INTERNATIONAL VOICE PROCESS – MUST
Soft Skills –
Effective Oral and Written communication skills
Troubleshooting
Ticketing tool
Voice process experience
Technical Support
Key Responsibilities:
- Technical Support:
- Provide first-level support for IT issues including hardware, software, network, and operating system problems.
- Respond to incoming service requests via phone, email, or ticketing system, logging them and prioritizing them appropriately.
- Troubleshoot and resolve technical issues related to desktops, laptops, printers, and other end-user devices.
- Assist with password resets, account lockouts, and other user access issues.
- Incident Management:
- Log, categorize, and prioritize incidents and service requests based on severity and urgency.
- Escalate unresolved issues to second-line support or other relevant teams.
- Track, monitor, and provide status updates on open service requests and incidents.
- Software & Hardware Installation and Configuration:
- Install, configure, and maintain software applications and hardware devices for users.
- Assist in setting up new users’ accounts and workstations.
- Knowledge Base & Documentation:
- Document troubleshooting steps, solutions, and procedures in the knowledge base for future reference.
- Provide end-users with self-help guides and FAQs to resolve common issues independently.
- Customer Service:
- Provide excellent customer service by maintaining a professional and courteous demeanor while interacting with end-users.
- Ensure issues are resolved within agreed-upon Service Level Agreements (SLAs).
- System Monitoring and Maintenance:
- Assist in monitoring system performance and help prevent potential issues by conducting routine maintenance tasks.
- Support software updates, patches, and system upgrades as directed by the IT team.
Required Qualifications:
- Education: High school diploma, Associate’s degree, or relevant certifications (e.g., CompTIA A+, ITIL Foundation, or equivalent).
- Experience: Proven experience (1-2 years) in a technical support or service desk role.
- Technical Skills:
- Familiarity with common operating systems (Windows, macOS, Linux).
- Basic knowledge of networking concepts (DNS, TCP/IP, VPN, etc.).
- Experience with Active Directory, email clients, and remote desktop tools.
- Familiarity with ITSM tools (e.g., ServiceNow, Jira, or similar).
- Basic understanding of hardware troubleshooting (PCs, laptops, printers).
Key Competencies:
- Strong problem-solving and troubleshooting skills.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Strong time management and multitasking abilities.
- Paying attention to detail and the ability to maintain accurate records.
Interested candidate can share their resume at babasuneel.gorre@hcltech.com
About Company
HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
How To Apply for this opportunity? (Apply Before Deadline)
- Click the “Apply Now” link below to apply for the job.
Click Here To Apply For The Job: Apply Now
Top Offcampus Drives. Recently going on: Click here
Join Us On Telegram for More Latest Updates:- Click Here
Check Out Latest Job Opportunities:
- HCL Tech Mass Hiring 2025 For Service Desk Analysts – Any Graduate |Apply Now
- TCS Entry Level Hiring for Engineering candidates from the batch of 2025
- csfirst Recruitment 2025 Hiring Software Engineer- Bachelor’s Degree |Apply Now
- CGI Recruitment 2025 Hiring Associate Systems Engineer- Bachelor’s Degree |Apply Now
- TCS Engineering Fresher Hiring for the Graduating Batch of 2025
😊 Thanks for visiting our Website. You will be placed soon. Best Of Luck. 👍
