Accolite Recruitment 2023 * Role: IT Support Intern * Batch: 2022/2023 * Salary: 15k-20k Per month * Experience: Freshers * Education B.Tech/BCA/B.Sc./M.Tech/MCA/M.Sc degree

Accolite Recruitment 2023-Hiring IT Support Intern -| B.Tech/BCA/B.Sc./M.Tech/MCA/M.Sc degree

The detailed eligibility Criteria and application process are mentioned below.

Job Description

IT Support Intern

Selected intern’s day-to-day responsibilities include:

1. Diagnose and resolve basic technical issues

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2. Be the first point of contact for customers seeking technical assistance over the phone, email, or chat

3. Perform remote troubleshooting through diagnostic techniques and pertinent questions

4. Determine the best solution based on the issue and details provided by customers

5. Walk the customer through the problem-solving process

Requirements:

1. Excellent communication skills (reading, writing, speaking)

2. Open to 24/7 work environment and rotational shifts

3. B.Tech/BCA/B.Sc./M.Tech/MCA/M.Sc degree

4. Year of passing- 2022/2023

5. Good understanding of ITIL (Incident Management)

6. Good understanding of active directory (for ex:- password resets), software troubleshooting, etc.

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Accolite Recruitment 2023-Hiring IT Support Intern -| B.Tech/BCA/B.Sc./M.Tech/MCA/M.Sc degree