Capgemini Off-Campus Drive 2024 Hiring Capgemini Exceller/CSG -| Any Graduate
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Capgemini Started Hiring
* Role: | Capgemini Exceller/CSG |
* Salary: | 3.25LPA |
* Location: | Noida |
* Experience: | Freshers |
* Education | Any-Graduate |
* Deadline | 18th-March |
Capgemini Off-Campus Drive 2024 Hiring Capgemini Exceller/CSG -| Any Graduate
The detailed eligibility Criteria and application process are mentioned below.
![](https://w3hiring.com/wp-content/uploads/2024/03/W3hiring-2024-03-15T102157.697.png)
Job Description
Job Description:
- Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
- Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
- Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
- Service Delivery – Its our service to the customer and delivering what is expected
- Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
- CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
- Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
- Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
- Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
- Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
- Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
- Clarify customer requirements
- Probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
Desired Skills:
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Candidates must be open to relocate to any location and work in night shifts
Qualification –
- Candidates must have completed any 3-year diploma / graduation in 2023 only
Note: This drive and these positions are currently open for Women Candidates only
Accenture Mass Hiring For Freshers:- Apply Now
Job Location – Noida
Please Note –
- Only shortlisted candidates will be invited for the assessment / selection process
- Selection process will be done in virtual mode
- Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online
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How to Apply For Company Recruitment 202 4 – (Please Apply before the Expire date of the link)
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