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Capgemini Recruitment 2023 * Role: Support Analyst * Salary: 4.5LPA(Expected) * Location: Mumbai * Experience: Freshers * Education Any Degree
Capgemini Off-campus drive 2023 Freshers:-
The detailed eligibility Criteria and application process are given below.
Job Description
Job Description
- Handling Service Now tickets incidents and requests by properly analyzing the details and taking appropriate action.
- Ensuring that incidents and requests are resolved above SLA with a min of 96 Extracting data from the asset database and Service Now tool and preparing timely accurate reports.
- Preparing and maintaining detailed process documentations as and when required and updating the same on a regular basis Assisting depot tech in getting in touch with other resolving teams as part of provisioning.
- Highlighting outages to incident management which hampers teams productivity and daily business Not needed Attend weekly conference calls meetings with various teams to provide provisioning reclaim status.
- Experience of handling tickets on a Ticket Management tool BMC Remedy HP IT Service Manager Ser vice Now or any of the recognized ticketing systems.
- Knowledge of asset management is an added advantage Understanding of the IT Service Management concepts such as SLA OLA etc .
- Excellent knowledge experience on MS Excel analysis and reporting with the use of formulas functions etc.
- Excellent spoken and written communication skills as the job role involves closely coordinating with the on shore teams clients and users based in UK and North America on a daily basis Should be able to prioritize tasks based on the impact and urgency.
- Mandatory requirement to work rotational shifts North South America time zones Must work IST night shifts .
- Take complete ownership of the task at hand and adhere to agreed timelines Willingness to learn and innovate to improve process efficiency
Primary Skill
- Service Now tickets incidents.
- Ticket Management tool BMC Remedy HP IT Service Manager Ser vice Now
Secondary Skill
- MS Excel analysis and reporting
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How to Apply:- (Please Apply before Expire date of the link)
Method 1:- You can apply through the career page of the company.
Method 2:- You can apply through the direct link. which has been Provided.
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To Apply Through Direct link:-
Step 1:- Click below Apply Now link.
Step 2:– You will be redirected to the career page of the company.
Step 3:– Fill in all required details in the form for which job you are applying:
Step 4:- Click on Submit Button.
Step 5:- Wait for a few days you will get a response from the company soon regarding your interview Process
Capgemini Recruitment 2023-Hiring Support Analyst -| Any Degree
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