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Deloitte Recruitment 2024 Hiring Jr. Associate – Non-Engineering Graduate |Apply Now

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Deloitte Started Hiring

* Role:Jr. Associate
* Salary:4.5 LPA(Expected)
* Location:Hyderabad
* Experience:Freshers
* EducationAny-Graduate
* BatchRecent Batches

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Deloitte Recruitment 2024 Hiring Jr. Associate

Deloitte Recruitment 2024 Hiring Jr. Associate – Non-Engineering Graduate |Apply Now

The detailed eligibility Criteria and application process are mentioned below.

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Deloitte Recruitment 2024 Hiring Jr. Associate

Job Description

About Role:

1) Overview
Executive – Service Desk will be primarily responsible for performing L1 Service Desk activities such as Respond to customer inquiries, communicate with Customers, address customer issues
2) Principal Accountabilities
Primary ResponsibilitySupporting Actions
·       Service DeliveryRoles & Responsibilities:·       Entry level role with min of 6 month to 1 year of experience.·       Respond to customer inquiries through multiple channels – Phone, chat and web tickets.(calls, webforms, emails, chats and voicemails).·       Developing a higher level of accuracy and speed in task completion, demonstrating the ability to efficiently process transactions, showing proficiency in client service·       Communicate (verbal and written) with customers from different countries and cultures (Americas, EMEA, APAC)·       Recording, diagnosing, troubleshooting, resolving incidents and service requests based on a defined scope of support.·       Strive to achieve client satisfaction while maintaining technical accuracy and efficiency with adherence to contact quality guidelines.·       Stay up to date with outage, knowledge update alerts that are communicated on a need basis.·       Responsible to resolve assigned incident/problems, displaying clear understanding of SLA and Incident lifecycle.·       Reporting and updating supervisors for daily progress and guidance on assignments and concerns.·       Demonstrate flexibility in working in different shifts (24×7 operations).·       Developing a high level of accuracy and speed in task completion, demonstrating the ability to efficiently process transactions, showing proficiency in client service
·       People Related Skills·       Individual contributor role

3) Attributes Required

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Experience

Qualifications

·       6-18 months of prior work experience (preferably in service desk)

Technical Skills:

·       Basic understanding of Microsoft Office applications (Outlook, Excel, Word, PowerPoint)..

Soft Skills:

·       Basic troubleshooting skills to diagnose and resolve/address customer issues/requests

·       Possesses required communications skills both verbal and written.

·       Work hour flexibility

·       Agility and positive attitude for learning

·       Team player with mindset to share knowledge, maintain transparency and grow together with team.

·       Agility for quick learning

·       Problem-solving skills

·       Analytical skills

·       Work hour flexibility

·      Non-Engineering Graduate (Sciences, BSC- IT, BCA e.tc.,) (Tier 3 or non-tiered)   

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting

Deloitte is a global professional services firm that provides audit, tax, consulting, and financial advisory services to various industries. The company was founded in 1845 and has since grown to become one of the largest and most respected organizations in the world. With a presence in over 150 countries and a workforce of over 300,000 professionals, Deloitte offers a wide range of services including risk advisory, human capital, and technology consulting. The firm is known for its commitment to excellence, innovation, and community engagement, and has received numerous awards and accolades for its work.

Deloitte Recruitment 2024 Hiring Jr. Associate

Simple Steps to Apply

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Deloitte Recruitment 2024 Hiring Jr. Associate

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Deloitte Recruitment 2024 Hiring Jr. Associate

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