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Genpact Virtual Drive 3 January 12PM- 2PM
| * Role: | Technical Support |
| * Salary: | 4.5LPA(Expected) |
| * Location: | Ahmedabad/Hyderabad |
| * Experience: | Freshers(0-5Years) |
| * Education | B-Tech/BCA/MCA/Any-Graduate |
| * Batch | 2020/2021/2022/2023/2024/2025 |
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Genpact Virtual Drive 2025 Hiring for Technical Support- B-Tech/BCA/MCA/Any Grauate |Apply Now
Genpact Virtual Drive 2025 Hiring for Technical Support
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The detailed eligibility Criteria and application process are mentioned below.
Genpact Virtual Drive 2025 Hiring for Technical Support
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Job Description
About Role:
Genpact Mega virtual drive for Technical Support- Voice on 3rd January 2025 ||Hyderabad
Date: 3-January- 2025
Time: 12:00 PM – 2:00 PM
Zoom ID: https://genpact.zoom.us/j/8493272357
Location: Hyderabad
Experience: 0-5 years
Shifts: Flexible with any shift
Responsibilities
• Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket
• Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues
• Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry
• Troubleshoots problems with networks and recommends corrective action
• Attends training courses as required and stay abreast of evolving internal processes and industry developments
• Works in a team environment and assist team members on various issues
• Provides other ad hoc support and duties as assigned
• Works in an environment with competing priorities
Qualifications we seek in you!
Minimum Qualifications / Skills
• BCA / B Tech / MCA (Computer Graduate) with relevant experience in PC desktop support or technical support experience with client/customer contact
• CCNA Trained / Certified (or Other Network certifications – Cisco, Meraki, etc.)
• Strong knowledge of routing and switching technologies EIGRP, BGP, OSPF, DHCP, DNS, IPSEC, GRE, DMVPN etc.
• Experience on SDWAN technologies Velo cloud (Edge510, 540, 6X0, 800, 2000, 3X00)
• Performing enhanced troubleshooting in the network Cisco, Meraki and SDWAN
• Able to engage with US based ISPs to fix the issue.
• Experience on network monitoring tools like PRTG, SolarWinds
• Configuration of WAN/public IPs on Router, SDWAN, ASA etc.
• Experience on Wireless networks Meraki (MR series) and Cisco AIR
• Experience on firewall technologies FortiGate (80D, 100F, 200E)
• Experience with Computer Telephony Integration (CTI)
• Knowledge on CUCM, Cisco Jabber
• Understanding of VoIP, SIP Protocols
• Experience with administering Cisco Telephony products (Call Manager, Unity, UCCX)
• Experience working with BroadSoft Unified Communications systems preferred
• Experience with administering a Private Branch Exchange (PBX) phone system required
• Experience using a ticketing System such as Clarify, Remedy, or Footprints
Preferred Qualifications/ Skills
• Minimum CCNA Certified or have worked on Cisco Devices
• Problem solving ability
• Ability to document, track and monitor a problem/issue to a timely resolution
• Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties
• Automotive industry experience (desirable)
• Willing to work in Night shifts (US Process)
Genpact Virtual Drive 2025 Hiring for Technical Support
About Company
Genpact Virtual Drive 2025 Hiring for Technical Support
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
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How To Apply for this opportunity? (Apply Before Deadline)
Simple Steps to Apply
- Click the “Apply Now” link below to go to the platform or job application page.
- Give your information, including your contact details, resume, and any other facts that may be needed.
- After checking your data, click submit. Look for a confirmation message to confirm that your application was received.
Apply Now: Ahmedabad, Hyderabad
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