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Genpact Started Hiring
| * Role: | Technical Support |
| * Salary: | 4.5LPA(Expected) |
| * Location: | Bangalore |
| * Experience: | Freshers(0-2Years) |
| * Education | BE/B-Tech/BCA/BSC |
| * Batch | Recent-Batches |
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Genpact Virtual Drive For Technical Support Role – BE/B-Tech/BCA/BSC |Apply Now
The detailed eligibility Criteria and application process are mentioned below.
Job Description
About Role:
Responsibilities
- Technical Support for Intel Onboard Fleet Services SaaS Component, including customer problems, questions, payment issues, etc.
- Technical support for Mobileye 8 Connect hardware.
- Pre-sales support for Intel Onboard Fleet Services, addressing questions from potential customers.
- Support technical queries for Intel hardware: NUCs, Processors, Wireless, Graphics, Intel Unison, Ethernet Products etc. and OEM Products (laptops etc.) via Call, Chat and Email.
- Perform troubleshooting to fix the customer issues via Call, Chat and Email
- Perform RAS (Remote Access Session) when required via Chat and Phone
- Expected to take 25 to 30 calls a day. (AHT 6-9 mins).
- Follow-ups via Email and phone on cases.
- Knowledge base Article creation for handling queries.
- Identify and own Lean and Transformation projects.
Qualifications we seek in you!
Minimum Qualifications
- Should have a bachelors degree or higher, (B. Tech/ BCA/BSc Computer Science will be preferred)
- Good communication skills, both written and oral, and should be able to handle client interaction.
- Basic Knowledge on Microsoft Office, Windows Operating Systems, Intel hardware
- Good Knowledge of Desktop/Servers, Intel hardware: NUCs, Processors, Wireless, Graphics, Intel Unison, Ethernet Products etc. and OEM Products (laptops etc.)
- Ability to manage multiple priorities.
- Customer Experience & Process Improvement Capabilities.
About Company
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose €“ the relentless pursuit of a world that works better for people €“ we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
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