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HCL Started Hiring
| * Role: | Customer Support Associate |
| * Salary: | 2.5-3.5LPA(Expected) |
| * Location: | Noida |
| * Experience: | Freshers |
| * Education | Any Graduate/Undergraduate |
| * Batch | Recent-Batches |
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HCL Walk-in Drive 2025 Hiring Customer Support Executive – Any Graduate/Undergraduate |Apply Now
The detailed eligibility Criteria and application process are mentioned below.
Job Description
About Role:
Walk-In Drive for Customer Support Executive – HCL Tech
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Profile – Voice, customer service.
HCL Tech Hiring for US Voice Process – 11th-Feb-2025 to 13th Feb 2025 Walk in directly.
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Designation: Customer Care Representative-Fresher’s
Any Grad/UG can apply (No Regular Students / No Law Graduate)
B.tech, M.tech , BCA , MCA candidate is not eligible
Interview Location: – HCL Technologies: –
A- 8 & 9, Sector 60, Noida, Uttar Pradesh– 201301
Work Location: Noida Sec-144
Two Ways Cabs Available
Walk-in Date-11th-Feb-2025 to 13th Feb 2025
Timing- 11am-2 pm
Job Description – Customer Service Executive
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US customers.
Work Experience & Qualification criteria:
- Excellent communication skills – both verbal and written – with a professional telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Freshers in US Inbound calling preferably
Job Description
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers
Interested candidate can share there resume in a below email address
Contact Person- Priyanka Shastri
Email Address – Priyanka.shastri@hcltech.com
About Company
HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. To learn how we can supercharge your progress, visit hcltech.com.
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