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LimeChat Started Hiring
| * Role: | Tech-Support Engineer |
| * Salary: | 5.5LPA(Expected) |
| * Location: | Bangalore |
| * Experience: | Freshers |
| * Education | BE/B-Tech/Bachelor’s Degree |
| * Batch | 18/19/20/21/22/23/2024 |
LimeChat Off-Campus Drive 2024 Hiring Tech Support Engineer -| Bachelor’s Degree
The detailed eligibility Criteria and application process are mentioned below.
Job Description
Job Description
Details
- Date – Starting Jan 2024
- Salary – Starting from 5 lakhs/year + bonus
- Location – Bangalore Office
Responsibilities
- Handle calls from customers and provide them with a solution to their queries.
- Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
- Own getting a resolution for issues & coordinate with other teams to resolve problem
- Become an expert in Limechat’s product and educate customers on the use and benefits of our product
- Efficiently set goals and work on them so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
- Should be able to handle day to day tickets
- Collaborate closely with other teams to ensure an exceptional customer experience and take care of any customer issues
- Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Requirements
- Possess strong phone, written, and verbal communication skills
- Confident, high energy, self-motivated, and a true team player
- Demonstrated ability and desire to work and excel in a fast-paced environment
- Excellent multitasking and project management skills
- A startup mentality with a bias to action
- Enjoy talking about technical concepts, have a great data-driven & process-oriented approach
- Understanding of Internet and web applications with a desire to learn new technologies
- Quick learner with execution orientation who is outcome-focused.
- Excited by working with a product that is constantly evolving.
- Well-organised, with high attention to detail and the ability to prioritise
- Experience of working on a Ticketing Tool (good to have)
- Should be able to handle SQL queries (good to have)
- Experience with Network logs (good to have)
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How to Apply For Company Recruitment 2023 – (Please Apply before the Expire date of the link)
If you are interested and eligible. You can register or apply for this Recruitment online. Please click the below link to Apply ASAP
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