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| * Role: | Product Support Engineer |
| * Salary: | 400000INR PA |
| * Location: | Kochi/Chennai |
| * Experience: | Freshers |
| * Education | BE/B-Tech |
| * Batch | 2023/2024 |
Table of Contents
Mitsogo Off-Campus Drive 2024 Hiring Product Support Engineer- BE/B-Tech
The detailed eligibility Criteria and application process are mentioned below.
Job Description
Role1: Software Test Engineer – QA
Role: Software Test Engineer – QA
CTC: 4LPA
Work Location: Kochi – Work from office
Job Description
Ensure product quality and collaborate closely with internal teams to resolve them.
Responsibilities
- Estimate, build, and coordinate test plans and testing activities.
- Identify, record, document, and supervise bugs.
- Analyze software features and identify system requirements.
Eligibility Criteria
- B.Tech/BE 2023/2024 only eligible to apply.
- Backlogs won’t be a deterrent to talented individuals from being offered a job with us, but not more than 5 backlogs.
A training agreement of 24 months would be in effect once you’ve successfully onboarded as a FTE.
Role2: Product Support Engineer
Job Role: Product Support Engineer
Qualification: B.E/B.Tech , 2024 and 2023 passed out
Job Location: Chennai (Work from Office)
Shift Details – Rotational shifts (24/5, preferably Night shifts )
CTC – 4 LPA
Job Summary: We are seeking a dedicated and proactive Product Support Engineer to join our team. This role involves assisting users across various platforms through phone, chat, email, and support tickets. The ideal candidate will demonstrate strong analytical skills and a commitment to exceptional customer service.
Key Responsibilities:
- Assist users via phone, chat, email, or support tickets raised through our portal or website.
- Log, validate, and diagnose user issues across our full range of products and applications.
- Provide solutions through information gathering, analytical troubleshooting, and problem research.
- Escalate issues to the appropriate resolution group when necessary.
- Resolve customer queries effectively to ensure customer satisfaction and delight.
- Collaborate effectively within a team environment while maintaining a pleasant, professional, and courteous demeanor.
Qualifications:
- Bachelor’s degree in Engineering B.E./B.Tech – 2023 and 2024 passed out.
- Flexible to work in shifts, including a willingness to work on a 24/5 rotational basis.
- Strong analytical and problem-solving skills.
- Excellent communication skills and a passion for customer service.
- Basic knowledge of multiple platforms (Windows, Mac, iOS, Android) is a plus
What We Appreciate:
- A positive attitude and ability to work well in a team.
- A commitment to continuous learning and improvement in product support.
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How to Apply For Company Jobs 2024 – (Please Apply before the Expire date of the link)
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