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Mphasis Started Hiring
| * Role: | Technical Support Engineer |
| * Salary: | 4.5-12LPA(Expected) |
| * Location: | Pune |
| * Experience: | Freshers(0-2Years) |
| * Education | BE/B-Tech/Bachelor’s Degree |
| * Batch | Recent-Batches |
Table of Contents
Mphasis Recruitment 2024 Hiring Technical Support Engineer – SD- Bachelor’s Degree
The detailed eligibility Criteria and application process are mentioned below.
Job Description
Role description
Job Description
Role: L2 Technical Support Engineer
Who are we looking for?
Level 2 Technical Support Engineer
Years of experience needed – 0 – 2 years.
Technical Skills:
Hands-on experience with Windows /Mac OS environments
Excellent problem-solving and communication skills
Hands-on experience with Windows /Mac OS environments
Good understanding of computer systems, mobile devices, and other tech products
Familiarity with remote desktop applications and help desk software (e.g. Webex, LogMeIn, Bomgar)
Knowledge on Citrix Virtual Apps, AWS technology and Desktop.
Basic knowledge on Virtualization technology.
Graduate 1+ years of relevant experience.
Management Skills:
Knowledge on Ticketing tools (e.g. ServiceNow, RemedyForce)
Familiar to the Citrix, AWS environment
Aware of ITSM Process (Incident management)
Inbound calls taking
Talk to End Users through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
Prioritize and manage several open issues at one time.
Document technical knowledge in the form of notes and manuals.
Refer to internal database or external resources to provide accurate tech solutions.
Behavioral Skills :
Ability to diagnose and troubleshoot basic technical issues.
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
Provide prompt and accurate feedback to customers.
Ensure all issues are properly logged.
Certification:
MCSE, CCA, ITIL foundation is an added advantage (not mandatory).
About Mphasis
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
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How to Apply For Company Jobs 2024 – (Please Apply before the Expire date of the link)
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