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Mphasis Started Hiring
| * Role: | Customer Support Officer |
| * Salary: | 4.5 LPA(Expected) |
| * Location: | Pune |
| * Experience: | Freshers |
| * Education | Any Degree |
| * Batch | Recent Batches |
Mphasis Recruitment 2024 Hiring Tr Customer Support Officer
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Mphasis Recruitment 2024 Hiring Tr Customer Support Officer
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The detailed eligibility Criteria and application process are mentioned below.
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Mphasis Recruitment 2024 Hiring Tr Customer Support Officer
Job Description
About Role:
Job Description: Trainee Customer Associate
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Job Summary:
We are seeking a motivated and customer-focused individual to join our team as a Trainee Customer Associate. The ideal candidate will have strong communication skills, proficient typing abilities, and a solid understanding of the English language. This role involves providing excellent customer service while utilizing basic computer knowledge to perform daily tasks efficiently.
Key Responsibilities:
- Customer Support:
- Assist customers by addressing their queries, providing information, and resolving issues promptly and effectively.
- Maintain a professional and friendly demeanor in all interactions, whether via email, chat, or phone.
- Data Entry and Documentation:
- Accurately input and update customer information in the system.
- Maintain records and ensure the timely completion of assigned documentation tasks.
- Communication:
- Demonstrate excellent verbal and written communication skills to ensure clear and concise customer interactions.
- Collaborate with team members and supervisors to improve service processes.
- Problem-Solving:
- Understand customer needs and provide tailored solutions to enhance their experience.
- Escalate complex issues to the appropriate department or supervisor when necessary.
Qualifications:
- Education: Minimum qualification of a high school diploma or equivalent.
- Language Skills: Proficiency in English (reading, writing, and speaking) is essential.
- Technical Skills:
- Basic knowledge of computer operations, including word processing, spreadsheets, and email applications.
- Familiarity with typing and navigating different software tools efficiently.
- Soft Skills:
- Strong interpersonal skills with a customer-first mindset.
- Ability to work effectively in a team environment and independently manage tasks.
Key Competencies:
- Attention to detail and a high degree of accuracy in handling customer data.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- A proactive approach to identifying customer needs and resolving concerns.
- Willingness to learn and adapt to new systems and processes.
Benefits:
- Training and mentorship to build your skills and confidence.
- Opportunities for growth and career advancement.
- A supportive and collaborative work environment.
Location: [Pune]
This position is perfect for candidates looking to kickstart their career in customer service while developing essential communication and technical skills.
About Mphasis
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
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Mphasis Recruitment 2024 Hiring Tr Customer Support Officer
How To Apply for this opportunity? (Apply Before Deadline)
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- Give your information, including your contact details, resume, and any other facts that may be needed.
- After checking your data, click submit. Look for a confirmation message to confirm that your application was received.
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Mphasis Recruitment 2024 Hiring Tr Customer Support Officer
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Mphasis Recruitment 2024 Hiring Tr Customer Support Officer
