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Razorpay Started Hiring
| * Role: | Product Support Engineer |
| * Salary: | 6 LPA(Expected) |
| * Location: | Bangalore |
| * Experience: | Freshers |
| * Education | BE/B-Tech/Bachelor’s Degree |
| * Batch | Recent Batches |
Razorpay Recruitment 2024 Hiring Product Support Engineer
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Razorpay Recruitment 2024 Hiring Product Support Engineer
Razorpay Recruitment 2024 Hiring Product Support Engineer – Bachelor’s Degree |Apply Now
The detailed eligibility Criteria and application process are mentioned below.
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Razorpay Recruitment 2024 Hiring Product Support Engineer
Job Description
About Role:
The role of the Product Support Engineer is a technical role that ensures the stability, integrity, and efficient operation of the platform/system and services. High Impact production issues often require coordination between multiple Development, Operations, and IT Support groups, so you get to experience a breadth of impact with various groups.
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Roles and Responsibilities:
- Logging and keeping records of various issues to help the team prioritize fixes and automation, along with measuring the product quality.
- Documenting troubleshooting and problem resolution steps.
- Monitor alerting channels, analyze problems, diagnose, and do occasional code fixes with low to medium complexity.
- Taking ownership of technical issues and working closely with developers to resolve more complicated problems.
- Work closely with product and developers to enhance the quality of existing products.
- Resolving escalated customer complaints without the need for team lead intervention.
- Address urgent issues quickly, work within and measure against customer SLAs.
- Write scripts (shell, python, ruby, php) and aggressively automate manual / repetitive tasks.
- Automate scripts / tasks for reporting and maintenance; and build anomaly detectors and alerting wherever applicable.
- Develop smaller complexity features/enhancements in existing products.
- Perform in-depth research and identify sources of production issues surrounding the application.
- Work closely with business in managing day to day issues, and resolve user queries.
- Perform daily health checks of the application, job schedules and infrastructure supporting the application.
- Develop and facilitate monitoring systems to identify issues before they happen.
- Identify, develop and design features to solve patterns of problems to stabilize production systems.
Mandatory Qualifications:
- Knowledge of Unix / Linux based systems.
- Experience working with MySQL and Redis and writing simple queries to get data for debugging issues.
- Being able to creatively come up with solutions for various problems and implement them.
- An in-depth understanding of the different products and ability to navigate through the code to debug and small fixes.
- Hands on with any of the scripting languages like Bash, Python, PHP, Ruby.
- Excellent analytical and logical thinking.
- Quick troubleshooting and diagnosing skills.
- Problem solving and debugging skills.
- Ability to join the dots around multiple events occurring concurrently and spot patterns.
- Hardworking with strong work ethics.
- Should be comfortable working in shifts & on weekends.
Good to have:
- Prior production support experience.
- Prior programming experience.
- Familiarity with Apache, Sumologic, Grafana, Prometheus, Elasticsearch.
- Experience in dealing with RESTful web services is a plus.
- Worked with queues and understands cron jobs
Location: Bangalore
About Razorpay
Razorpay is a popular Indian fintech company that provides a payment gateway and a business banking platform for businesses. Founded in 2014, Razorpay offers a range of services including online payment processing, invoicing, and accounting. It supports multiple payment methods, including credit and debit cards, net banking, and digital wallets. Razorpay is widely used by e-commerce platforms, online marketplaces, and small to medium-sized businesses in India. The company has also expanded its services to other countries, including Singapore and Southeast Asia. Its platform helps businesses streamline their payment processes and manage their finances more efficiently.
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Razorpay Recruitment 2024 Hiring Product Support Engineer
How To Apply for this opportunity? (Apply Before Deadline)
Simple Steps to Apply
- Click the “Apply Now” link below to the platform or job application page.
- Give your information, including your contact details, resume, and any other facts that may be needed.
- After checking your data, click submit. Look for a confirmation message to confirm that your application was received.
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Razorpay Recruitment 2024 Hiring Product Support Engineer
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Razorpay Recruitment 2024 Hiring Product Support Engineer
