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SAP Started Hiring
| * Role: | Associate Support Engineer |
| * Salary: | 4.5-10LPA(Expected) |
| * Location: | Bangalore |
| * Experience: | Freshers |
| * Education | BE/B-Tech/Bachelor’s Degree |
| * Batch | Any-Batch |
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SAP Recruitment 2024 Hiring Associate Solution Support Engineer- Bachelor’s Degree |Apply Now
The detailed eligibility Criteria and application process are mentioned below.
Job Description
About Role:
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose fr
What you’ll do
• You will be responsible to support customers with non-technical queries by displaying exceptional customer service.
• You would be expected to provide ongoing and timely communication to customers regarding the status of their requests and to seek out opportunities to add value to customers during all interactions.
• You will collaborate closely with your team members to ensure success. In your day-to-day you will: · Managing incoming calls, chat and emails related to customer service inquiries well within the set SLA’s · Diagnosing and anticipating current and future customer needs and provide assistance with both.
• Take ownership of escalations and follow up until closure.
• Identify and recommend areas for improvement in all areas in which tasks are performed.
• Collaborate with and develop strong working relationships with cross-functional, global teams ·
What you bring
Do you enjoy interacting with customers and helping them in solving their concerns? Are you analytical, self -motivated and enjoy working as a team? Do you enjoy continuous learning and working efficiently in a fast-paced environment? If this sounds like you, do you also bring: ·
• Strong communication skills both in written and spoken in English
• Maintaining a pleasant working environment for your team.
• Profound knowledge and expertise in handling irate customers
• Strong escalation management skills
• Strong problem resolution, analysis and reporting skills.
• Strong team player, able to work across a highly matrixed organization.
• Outstanding task-management and collaborative capabilities.
• Excellent communication, follow-up and documentation skills.
• Ability to work with high sense of urgency and proven willingness to commit the additional time and effort on high impact issues.
• Willing to work in Shifts – Rotational basis
• Willing to work on weekends and Public holiday
About Company
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
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How To Apply for this opportunity? (Apply Before Deadline)
Simple Steps to Apply
- Click the “Apply Now” link below to go to the platform or job application page.
- Give your information, including your contact details, resume, and any other facts that may be needed.
- After checking your data, click submit. Look for a confirmation message to confirm that your application was received.
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