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Tech Mahindra Recruitment 2023 * Role: Technical Support Associate * Salary: 3-5LPA * Batch: 2018, 2019, 2020, 2021, 2022, 2023 * Experience: Freshers/Experienced * Education B-Tech / BE /MCA / MTech / MSC IT / MBA-H/BA / BCOM / BBA / BSC / BSC IT / BBM / BCA / BSC Agri / BHM MA…
Tech Mahindra Bulk Hiring 2023-Hiring Technical Support Associate -| Any Degree
The detailed eligibility Criteria and application process are mentioned below.
Job Description
About the job
Roles and Responsibilities :-
- · Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
- Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
- Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
- First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
- Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.
- Perform post-resolution follow-ups to help requests or incidents.
- Research issues and resolves technical problems.
- Creating/updating knowledge articles and support processes functions
Required Candidate profile
- Fresher’s can apply
- Experience – Min. 6 Month to 1 Year (Mandatory) and 1 to 2 Years (Preferred)
- Exceptional written and verbal communication skills with SVAR score of 65 or above.
- Work from office – Pune location.
- Package –
- Fresher : 3- 3.5 LPA
- Experience : between 3.5- 5 LPA
- Cab facility will be provided
- Rotation shift with rotation weeks offs (Includes night shifts)
- 5 days working with 2 days week offs
Experience :-
- Good to have – ITIL Knowledge
- Graduate from an accredited institution or Under-graduate with relevant technical experience
- Previous customer/technical support or technology experience
- Experience – Min. 6 Month to 1 Year (Mandatory) and 1 to 2 Years (Preferred)
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How to Apply For Company Recruitment 2023 – (Please Apply before Expire date of the link)
If you are interested and eligible. You can register or apply for this Recruitment online. Please click the below link to Apply ASAP
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