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Wipro Started Hiring
| * Role: | Associate |
| * Salary: | 3.5-5.5LPA(Expected) |
| * Location: | Gurugram |
| * Experience: | Freshers |
| * Education | Any Degree |
| * Batch | Recent-Batches |
Table of Contents
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Wipro Mass Hiring 2025 for Analyst Role – Any Degree |Apply Now
The detailed eligibility Criteria and application process are mentioned below.
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Job Description
About Role:
- Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log that Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
About Company
Wipro Limited is a global IT, consulting, and business process services company, headquartered in Bengaluru, India. It’s a major player in the global IT services industry, particularly known for its diverse range of services, including digital transformation, cloud computing, and analytics. Wipro also has a strong focus on sustainability and social responsibility, with a significant portion of its economic interest dedicated to philanthropic activities.
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