Zoho Off-campus Drive 2024 For Technical Support Engineer

Zoho Started Hiring

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Zoho Off-campus Drive 2023 Freshers:-

We’re hiring | Technical Support Engineers  

Job Description

• * Answer customer queries about product features and capabilities through phone, e-mail & chat.
  * Efficiently troubleshoot technical issues reported by customers and assist them with in-product
  and third party configurations.
  * Take ownership of the unresolved cases and coordinate with internal teams to ensure prompt
  resolution.
  * Work closely with the Engineering and Product Management teams to escalate critical issues and
  provide suggestions for product enhancement.
  * Coordinate with various internal teams during an incident, communicate the status effectively till
  resolution.
  * Consistently meet SLA and other key performance metrics.
   
  Requirements:
  * Excellent verbal and written English communication skills
  * Attention to detail and a strong desire to learn
  * Willingness to work in night shifts and weekend shifts either permanently or on a rotational basis
  * Should be flexible with all modes of Support – Email, Live chat and Calls
  * Experience in Technical Support Engineer / Customer Success Specialist with an Email Service Provider OR Email Security Software Vendor OR Domain Hosting Provider would be an added advantage.
  * Basic knowledge of Networking and Active Directory.
   
  Work Location:
  Chennai
   
  Note: Only the shortlisted candidates will be notified of the further interview process.​

To Know More Details About this job Opportunity click the “Apply Now” Link Below.

How to Apply:- Zoho Off-campus drive (Please Apply before Expire date of the link)

Method 1:- You can apply through the career page of Zoho.

Method 2:- You can apply through the direct link. which has been Provided.

To Apply Through Direct link:-

Step 1:- Click below Apply Now link.

Step 2:– You will be redirected to the career page of Zoho.

Step 3:– Fill in all required details in the form for which job you are applying:

Step 4:- Click on Submit Button.

Step 5:- Wait for a few days you will get a response from Zoho soon regarding your interview Process

Zoho Off-campus Drive 2024 Freshers