Amazon Recruitment 2023-Hiring Technical Support |Any Degree

Amazon Recruitment 2023 * Role: Technical Support * Salary: 4.5LPA(Expected) * Location: Hyderabad * Experience: Freshers * Education Any Degree

Amazon Recruitment 2023-Hiring Technical Support |Any Degree

The detailed eligibility Criteria and application process are given below.

Job Description

Knowledge & Skills RequiredCustomer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Technical Aptitude:

  • Familiarity with variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
  • In-depth knowledge of Wi-Fi technologies (Devices / Connectivity / Types)
  • Working knowledge of all kinds of mobile and computer OS ( Mac / iOS / Windows )
  • Ability to translate complex technical information / instructions into a simple language that would ensure seamless trouble shooting
  • Basic awareness about Amazonโ€™s Devices and Digital Services (Subscriptions)
  • Awareness of latest trends and developments in the technology industry
  • Technically inclined with a drive to challenge existing processes and innovate

Communication Skills:

  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills โ€“ ability to clearly understand and state the issues customers present
  • Ability to concentrate โ€“ follow customers issues without distraction to resolution
  • Good composition skills โ€“ ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently

Problem Solving Skills:

  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service

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To Know More Details About this job Opportunity click the Link Below.

How to Apply:-  (Please Apply before Expire date of the link)

Method 1:- Apply through the career page of the company.

Method 2:- Apply through the direct link. which has been Provided.

To Apply Through Direct link:-

Step 1:- Click below Apply link.

Step 2:โ€“ You will be redirected to the career page of the company.

Step 3:โ€“ Fill in all required details in the form for which job you are applying:

Step 4:- Click on Submit Button.

Step 5:- Wait for a few days you will get a response from the company soon regarding your interview Process

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