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Clari Started Hiring
| * Role: | Technical Support Specialist |
| * Salary: | 5.5LPA(Expected) |
| * Location: | Bangalore |
| * Experience: | Freshers(0-3Years) |
| * Education | BE/B-Tech/Bachelor’s Degree |
| * Batch | Any-Batch |
Table of Contents
Clari Off-Campus Drive 2024 Hiring Technical Support Specialist- Bachelor’s Degree
The detailed eligibility Criteria and application process are mentioned below.
Job Description
About the Role
We are seeking a proactive and enthusiastic Technical Support Specialist I to join our support team. As a fresher, you will be the first point of contact for our customers, helping them resolve technical issues and providing guidance on product usage. This role offers a great opportunity to learn about our products and interact with various departments within the company.
Responsibilities
- Respond to customer inquiries via email in a timely and professional manner
- Diagnose and troubleshoot technical issues related to our products
- Provide step-by-step solutions to customers through clear communication
- Document customer interactions and technical issues in the support ticketing system
- Collaborate with the engineering team to escalate and resolve complex issues
- Assist in creating and updating technical documentation, FAQs, and knowledge-base articles
- Participate in training sessions to stay updated with new product features and improvements
- Gather customer feedback and share insights with the product team to enhance user experience
- Build strong cross-functional relationships
Qualifications
- 0-3 years of experience in Technical Support
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and attention to detail
- Ability to work well in a team and manage time effectively
- Customer-centric mindset with a willingness to learn and adapt
- Detailed, organized, and results-oriented, with a strong level of attention to detail
- Ability to effectively prioritize and escalate customer issues as required, as well as being able to multi-task and perform effectively under pressure
- Bonus to have professional programming/scripting experience
- Familiar with Database queries and joins(MySQL, MS SQL, or Postgre).
- This position requires working in US/UK shifts (until 3 AM IST)
Perks and Benefits @ Clari India
- Flexible working hours and hybrid work opportunities
- Life and accidental coverage
- Mental health support provided by Silver Oak Health
- Pre-IPO stock options
- Well-being and professional development stipends
- 100% paid parental leave
- Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays
- Focus on culture: Charitable giving match, plus in-person and virtual events
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How to Apply For Company Jobs 2024 – (Please Apply before the Expire date of the link)
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