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TIBCO Recruitment 2023-Hiring Associate Support Engineer -| BE/B-Tech/MCA | Pune| 7-8LPA*

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TIBCO Is Hiring Company: Role: Education: Location: Experience: Salary: TIBCO Associate Support Engineer BE, B-Tech, MCA Pune Freshers 7-8LPA*

TIBCO Off-campus drive 2023 Freshers:-

Job Description

TIBCO Is hiring fresh candidates. We are here to inform you about All off-campus Hiring. TIBCO off-campus drive 2023. We help you to find a better career. Please start your career as a fresher here at TIBCO. TIBCO is a reputed organization and you will get a better experience here by working as a fresh candidate. All managers at TIBCO are working friendly. if you feel stuck They will Manage everything and give you time to build yourself confidently, a hard worker as well as the smart worker. Apart from that if you have any query related to work or you are not able to do a particular task or you have any error which you can’t solve. All the seniors are very friendly with the fresh candidates at TIBCO and they will teach you “how to solve real-life problems”.

The detailed eligibility and application process are given in below.

Role Overview:

The Global Support organization at TIBCO provides technical Product Support services to our customers. As a member of this worldwide team, you will help debug and solve problems that may arise during the implementation of complex solutions by external and internal customers using our products. You will be responsible for gathering information about the reported problem, researching for known problems and workarounds, establishing the configuration and steps to reproduce the problem, and recreating the problem in a lab environment. Once the problem is understood, you are also responsible to identify workarounds or to collaborate with engineering to get a fix or a patch for the client as needed to keep their systems operational.

Responsibilities:

·       Provide phone/email/Zoom consultation to debug customer problems of low to medium complexity.

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·       Develop good communication skills (phone/email) to provide support to the TIBCO customer base.

·       Understand the product issues reported by the customer and reproduce it locally in the support lab.

·       Provides prompt and accurate feedback to customers.

·       Work with the senior members in the group to provide workarounds for the customer-reported issues.

·       Escalate issues to senior members in the group when unable to overcome obstacles. Learn from escalated issues and avoid repeated escalations of the same problem type.

·       Create Change Requests (CRs) for the defects/enhancements reported by the customer.

·       Work on the assigned TIBCO product (mostly one) and learn all the areas of that product.

·       Learn the technologies required for supporting the TIBCO product.

·       Learn other TIBCO products that are required for a better understanding of the TIBCO product that you are working on.

·       Creates KnowledgeBase articles (FAQ/Solutions) for the Service Requests that have repeat value.

·       May need to work in the following shifts on a rotation basis:

·        APAC / Early morning shift (~4:30 am – 1:30 pm IST)

·       EMEA shift (~12:30 pm – 9:30 pm IST)

·       US East shift (~3 pm – 12 am IST)

·       US West or night shift (~9:00 pm – 6 am IST)

Candidate Qualifications:

·       Bachelor’s/Master’s degree in Computer Engineering, Computer Science, or equivalent (BE/ME/MCA) with 0-3 years of relevant IT experience.

·       Good troubleshooting and analytical skills Good knowledge of programming languages (JAVA/ C/ C++/.Net) and debugging skills.

·       Good understanding of Unix and Windows operating systems and ability to simulate/debug problems on these.

·       Working knowledge of several of these technologies: J2EE, JMS, XML/XPATH, Web services, web development, app/web servers, networking, TCP/IP, HTTP, and SOAP will be an added advantage.

·       Good knowledge of databases (Oracle /SQL server / DB2) and proficiency in writing/analyzing SQL queries.

·       Excellent verbal and written communication skills

·       Enjoys working with people Strong customer-orientated attitude

·       High level of personal motivation

·       Proven capability to own, drive and take responsibility

·       Ability to work in an international multi-site environment

 

Nice to have (any of these):

·       Product/Application support experience, JAVA / Database certification

·       TIBCO product knowledge/experience

·       Knowledge of different Authentication/Authorization mechanisms e.g. Basic, OAuth, Kerberos, etc.

·       Knowledge of Cloud technologies and different services e.g. AWS, Docker, RedShift..etc TLS/SSL concepts and their working mechanism.

·       Process Management, Memory Management, Performance management, application Scaling, etc.

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To Know More Details About this job Opportunity click the “Apply Now” Link Below.

How to Apply:- TIBCO Off-campus drive (Please Apply before Expire date of the link)

Method 1:- You can apply through the career page of TIBCO.

Method 2:- You can apply through the direct link. which has been Provided.

To Apply Through Direct link:-

Step 1:- Click below Apply Now link.

Step 2:– You will be redirected to the career page of TIBCO.

Step 3:– Fill in all required details in the form for which job you are applying:

Step 4:- Click on Submit Button.

Step 5:- Wait for a few days you will get a response from TIBCO soon regarding your interview Process

TIBCO Recruitment 2023-Hiring Associate Support Engineer -| BE/B-Tech/MCA | Pune| 7-8LPA*

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