Wipro Mass Hiring

* Role:	Associate
* Salary:	3.5-5.5LPA(Expected)
* Location:	Gurgaon
* Experience:	Freshers(0-1Year)
* Education	Any Graduate
* Batch	Recent-Batch

Wipro Mass Hiring 2024 Hiring Associate -| Any Graduate

The detailed eligibility Criteria and application process are mentioned below.

Job Description

Job Description

Wipro is hiring for the role of Associate!

Responsibilities of the Candidate:

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of the client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring the right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure the right client satisfaction
• Provide an acceptance and immediate resolution to the high-priority tickets/ service
• Install and configure software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to the resolution stage as per the resolution time defined by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with the on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat Bots gathers and ensure all the service requests/ issues are resolved in a timely manner

Requirements:

• Process Excellence: Ability to follow the standards and norms to produce consistent results, provide effective control, and reduction of risk.(Expert)
• Systems Thinking: Understanding of the Wipro system (interrelatedness, interdependencies, and boundaries) and performing problem-solving in a complex environment – (Competent)
• Technical knowledge: knowledge of the various devices/networks etc which the administrator has to service – (Expert)
• Behavioral Competencies
  • Problem-solving
  • Execution excellence
  • Passion for results
  • Collaborative working

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How to Apply For Company Recruitment 2023 – (Please Apply before Expire date of the link)

If you are interested and eligible. You can register or apply for this Recruitment online. Please click the below link to Apply ASAP

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