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American Express Recruitment 2023 * Role: Client Support Associate * Salary: 4.5LPA(Expected) * Location: Hyderabad * Experience: Freshers * Education Bachelor’s Degree
American Express Recruitment 2023-Hiring Client Support Associate -| Bachelor’s Degree
The detailed eligibility Criteria and application process are given below.
Job Description
Job Description:
A Client Support Associate is responsible for handling esp. Level 1 and Level 2 technical support tickets for existing clients as well as the successful deployment of the various components of Accertify’s Interceptas fraud prevention and chargeback management platform. Specific responsibilities include:
3. Develop and deploy fraud transaction screening rules and methodologies.
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4. Configure Analyst user interface to client’s specifications.
5. Develop additional tactics and other procedures to diminish customers’ risk.
6. Work closely with clients to identify new features and functionality for Interceptas,
7. Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies / fraud trends and adapt new approcahes and features as needed.
8. Develop strong relationship with clients to deliver exceptional service and ensure that expectations are exceeded.
9. Act as a liaison between external clients and internal departments including Account Management, Operations and Development teams.
10. Provide feedback and enhancement ideas to the improvement of the Fraud, and Chargeback platform.
This role may be subject to additional background verification checks.
Preferred Qualifications
This is a high visibility role and requires excellent communication skills as well as a dynamic and energetic approach to problem solving in order to further a best in class customer experience.
- Prior experience working directly with customers.
- Experience with technical troubleshooting of an application, preferably supporting software as a service (SaaS).
- Experience in Interceptas a plus.
- Technical Skills around data manipulation.
- Excellent written and verbal communication skills.
- Knowledge of SQL or XML is a plus.
Educational requirement: Bachelor’s Degree and/or 1-3 year experience of application support experience required, -preferably supporting software as a service (SaaS)
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How to Apply:- (Please Apply before Expire date of the link)
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