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Cognizant Recruitment 2023 * Role: Associate-Projects* Salary: 4.5LPA(Expected) * Location: Bangalore * Experience: Freshers * Education Bachelor’s Degree
Cognizant Recruitment 2023-Hiring Associate-Projects | Bachelor’s Degree
The detailed eligibility Criteria and application process are given below.
Job Description
Qualification:Bachelor’s in Science/ Commerce/Engineering or equivalent
Responsibility:
Business/Customer:
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- Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.
- Adherence to customer security and compliance requirements.
- Implementation of approved change requests in line with customer change management process.
- Responsible for incident life cycle following ITIL / BIC frame work as applicable.
- Adherence to customer communication etiquette.
- Ensure stated productivity requirements are met for the engagement.
Project/Process:
- Review CSAT feedback and ensure timely implementation of corrective actions.
- Participate in Critsit process to resolve the incident in a timely manner.
- Log and triage incidents.
- Coordinate with resolver groups vendors/carriers.
- Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).
- Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
- Contribution to continuous service improvement plans (CSI).
- Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners.
- Effective floor Management.
Team/People:
- Continually assess skill level and provide intervention assistance.
- Contribute to and participate proactively in knowledge sharing sessions.
- Encourage team individuals to participate in organization innovation programs.
- Act as a buddy for new hires.
- Makes recommendations on R&R for team / individual achievement.
- Makes recommendations to team lead on team’s performance rating.
Organization:
- Ensure team contributes and participates in all organizational technology events and knowledge sharing forums.
- Adherence to Organizational policies and processes (including Cognizant’s security policies LP timelines etc).
- Participate in recruitment drives.
Must Have Skills
- Ansible
- AYEHU
- PowerShell
Good To Have Skills
- eCommerce store
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To Know More Details About this job Opportunity click the Link Below.
How to Apply:- (Please Apply before Expire date of the link)
Method 1:- Apply through the career page of the company.
Method 2:- Apply through the direct link. which has been Provided.
To Apply Through Direct link:-
Step 1:- Click below Apply link.
Step 2:– You will be redirected to the career page of the company.
Step 3:– Fill in all required details in the form for which job you are applying:
Step 4:- Click on Submit Button.
Step 5:- Wait for a few days you will get a response from the company soon regarding your interview Process
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