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Capgemini Is Hiring Company: Role: Salary: Location: Experience: Education: Capgemini SERVICE DESK ENGINEER 4.5LPA(Expected) Bangalore 1-4 Years BE, BCA, Deploma
Capgemini Recruitment for Experienced Candidates
Job Description
The detailed eligibility and application process are given in below.
Job Description
- We are looking for self-motivated individual with experience in voice-based process providing Help-desk Support (IT)
- The ideal candidate should have good knowledge of technical helpdesk support functions with a minimum 2+ year of experience
- Preferred qualification is B.Tech/BCA/Diploma in IT field
- Should be open to a 24*7 work environment, Rotational shift with rotational weekoff
- Should be available to work on Indian Holidays
- Should be good in taking initiatives and responsible enough to handle pressure
- Must have a good understanding of handling Service desk issues
- Should possess excellent verbal & written communication, presentation skills, inter-personal skills
- Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain
- Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls
- Handling Trouble Tickets in the form of Chat/Service Requests/Emails
- Maximize customer satisfaction through effective solutions delivery
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
Primary Skills
- L1 Technical Support.
- Excellent Communication skills.
Secondary Skills
- International Voice Process.
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To Know More Details About this job Opportunity click the “Apply Now” Link Below.
How to Apply:- Capgemini Recruitment (Please Apply before Expire date of the link)
Method 1:- You can apply through the career page of Capgemini.
Method 2:- You can apply through the direct link. which has been Provided.
To Apply Through Direct link:-
Step 1:- Click below Apply Now link.
Step 2:– You will be redirected to the career page of Capgemini.
Step 3:– Fill in all required details in the form for which job you are applying:
Step 4:- Click on Submit Button.
Step 5:- Wait for a few days you will get a response from Capgemini soon regarding your interview Process
Capgemini Recruitment for Experienced Candidates -Hiring SERVICE DESK ENGINEER -| B.Tech/BCA/Diploma
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