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Capgemini Recruitment for Experienced Candidates -Hiring SERVICE DESK ENGINEER -| B.Tech/BCA/Diploma

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capgemini recruiment 2023

Capgemini Is Hiring Company: Role: Salary: Location: Experience: Education: Capgemini SERVICE DESK ENGINEER 4.5LPA(Expected) Bangalore 1-4 Years BE, BCA, Deploma

Capgemini Recruitment for Experienced Candidates

Job Description

The detailed eligibility and application process are given in below.

Job Description

  • We are looking for self-motivated individual with experience in voice-based process providing Help-desk Support (IT)
  • The ideal candidate should have good knowledge of technical helpdesk support functions with a minimum 2+ year of experience
  • Preferred qualification is B.Tech/BCA/Diploma in IT field
  • Should be open to a 24*7 work environment, Rotational shift with rotational weekoff
  • Should be available to work on Indian Holidays
  • Should be good in taking initiatives and responsible enough to handle pressure
  • Must have a good understanding of handling Service desk issues
  • Should possess excellent verbal & written communication, presentation skills, inter-personal skills
  • Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain
  • Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls
  • Handling Trouble Tickets in the form of Chat/Service Requests/Emails
  • Maximize customer satisfaction through effective solutions delivery
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.

Primary Skills

  • L1 Technical Support.
  • Excellent Communication skills.

Secondary Skills

  • International Voice Process.

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To Know More Details About this job Opportunity click the “Apply Now” Link Below.

How to Apply:- Capgemini Recruitment (Please Apply before Expire date of the link)

Method 1:- You can apply through the career page of Capgemini.

Method 2:- You can apply through the direct link. which has been Provided.

To Apply Through Direct link:-

Step 1:- Click below Apply Now link.

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Step 2:– You will be redirected to the career page of Capgemini.

Step 3:– Fill in all required details in the form for which job you are applying:

Step 4:- Click on Submit Button.

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Step 5:- Wait for a few days you will get a response from Capgemini soon regarding your interview Process

Capgemini Recruitment for Experienced Candidates -Hiring SERVICE DESK ENGINEER -| B.Tech/BCA/Diploma

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