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Ciena Mass Hiring 2024 for Technical Support Engineer

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Ciena Started Hiring

* Role:Technical Support Engineer
* Salary:5.5-12.5LPA(Expected)
* Location:Multiple/Remote
* Experience:Freshers/Experienced
* EducationBachelor’s Degree
* BatchNot-Mentioned

Ciena Mass Hiring 2024 for Technical Support Engineer

The detailed eligibility Criteria and application process are mentioned below.

Job Description

Roles & Responsibilities:

  • Provide first level technical support to customers using BluePlanet ROA software, troubleshooting and resolving software and system related issues.
  • Collaborate with the engineering team to identify, report and resolve product bugs and issues.
  • Assist in the development and maintenance of technical documentation, including user manuals and knowledge base articles.
  • Maintain a high level of customer satisfaction through effective communication and prompt resolution of issues.
  • Interact with customer daily working on production and deployment, issue, etc – providing feedback into the larger Ciena team for resolution.
  • Come up with workarounds to minimize customer dis-satisfaction with functionality shortcomings.
  • Provide feedback back into account/PLM/R&D community to help improve product functionality in future releases.
  • Act as the customer advocate internally to Ciena, and the Ciena support person to the customer.
  • Availability to travel if required.

What Does Ciena Expect of You? 

  • Initiative – You’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines. 
  • Agility – you are readily able to make key decisions and manage competing and ever-changing priorities. 
  • Communication expertise – you possess the ability to influence and tailor your message and ideas to the audience to ensure understanding and agreement. 
  • The flexibility to work independently and as part of a broader team – you thrive in a multi-disciplinary team environment, but are comfortable working independently as required. 
  • Relationship builder – with an ability to influence, you’re able to quickly develop trusted connections and get work done across multi sites. 
  • A commitment to innovation – you keep abreast of the market and competitive developments and are always keen to formulate new ideas and problem solve. 
  • A passion for coaching – fully understanding and appreciating the power of the mentorship role. 

The Must Haves:    

  • Understanding of networking technologies and protocols, especially Layer 2 and above: Ethernet/MEF, MPLS, IP, VPNs, TCP, UDP, IGP (ISIS, OSPF), BGP, L2/L3 VPN, SNMP, Syslog, ICMP, SSH
  • Experience in Operating systems: Linux/Unix
  • Multitasking and adaptability to changing project, priorities and market demands.
  • Excellent presentation / communication skills.
  • Ability to work well with cross-functional teams.
  • Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision.
  • Assist with multi-product interoperability issues between Ciena products or with external vendor equipment.

Good To Have

  • Hands-on expertise with virtualization environments: VMWARE ESXi, KVM, XEN
  • Python, Shell Scripting
  • Database(s): PostgreSQL, MySQL, click house.
  • Understanding of Docker, microservices, open switch, Kubernetes
  • Understanding of cloud-based technologies.
  • Ability and experience in working with Traffic – NetFlow/Sflow/Cflow/Netstream.
  • Experience in using monitoring tools like Nagios, Grafana etc. helpful.
  • Source Control (svn, github) and Ticketing systems (JIRA, salesforce, other)
  • Excellent customer service interaction skills especially in stressful situations.

Education

  • Bachelor’s degree in network engineering, systems engineering, computer science or related field.
  • Preferably has experience in a work placement with an equipment vendor in the Telco industry.
  • CCNA or equivalent level qualification would be advantageous.

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