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Ciena Started Hiring
| * Role: | Technical Support Engineer |
| * Salary: | 5.5-12.5LPA(Expected) |
| * Location: | Multiple/Remote |
| * Experience: | Freshers/Experienced |
| * Education | Bachelor’s Degree |
| * Batch | Not-Mentioned |
Ciena Mass Hiring 2024 for Technical Support Engineer
The detailed eligibility Criteria and application process are mentioned below.
Job Description
Roles & Responsibilities:
- Provide first level technical support to customers using BluePlanet ROA software, troubleshooting and resolving software and system related issues.
- Collaborate with the engineering team to identify, report and resolve product bugs and issues.
- Assist in the development and maintenance of technical documentation, including user manuals and knowledge base articles.
- Maintain a high level of customer satisfaction through effective communication and prompt resolution of issues.
- Interact with customer daily working on production and deployment, issue, etc – providing feedback into the larger Ciena team for resolution.
- Come up with workarounds to minimize customer dis-satisfaction with functionality shortcomings.
- Provide feedback back into account/PLM/R&D community to help improve product functionality in future releases.
- Act as the customer advocate internally to Ciena, and the Ciena support person to the customer.
- Availability to travel if required.
What Does Ciena Expect of You?
- Initiative – You’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
- Agility – you are readily able to make key decisions and manage competing and ever-changing priorities.
- Communication expertise – you possess the ability to influence and tailor your message and ideas to the audience to ensure understanding and agreement.
- The flexibility to work independently and as part of a broader team – you thrive in a multi-disciplinary team environment, but are comfortable working independently as required.
- Relationship builder – with an ability to influence, you’re able to quickly develop trusted connections and get work done across multi sites.
- A commitment to innovation – you keep abreast of the market and competitive developments and are always keen to formulate new ideas and problem solve.
- A passion for coaching – fully understanding and appreciating the power of the mentorship role.
The Must Haves:
- Understanding of networking technologies and protocols, especially Layer 2 and above: Ethernet/MEF, MPLS, IP, VPNs, TCP, UDP, IGP (ISIS, OSPF), BGP, L2/L3 VPN, SNMP, Syslog, ICMP, SSH
- Experience in Operating systems: Linux/Unix
- Multitasking and adaptability to changing project, priorities and market demands.
- Excellent presentation / communication skills.
- Ability to work well with cross-functional teams.
- Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision.
- Assist with multi-product interoperability issues between Ciena products or with external vendor equipment.
Good To Have
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- Hands-on expertise with virtualization environments: VMWARE ESXi, KVM, XEN
- Python, Shell Scripting
- Database(s): PostgreSQL, MySQL, click house.
- Understanding of Docker, microservices, open switch, Kubernetes
- Understanding of cloud-based technologies.
- Ability and experience in working with Traffic – NetFlow/Sflow/Cflow/Netstream.
- Experience in using monitoring tools like Nagios, Grafana etc. helpful.
- Source Control (svn, github) and Ticketing systems (JIRA, salesforce, other)
- Excellent customer service interaction skills especially in stressful situations.
Education
- Bachelor’s degree in network engineering, systems engineering, computer science or related field.
- Preferably has experience in a work placement with an equipment vendor in the Telco industry.
- CCNA or equivalent level qualification would be advantageous.
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