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HCL Recruitment 2023-Hiring Process Associate -| BE, B-Tech, ME, M-Tech, BSC, BCA, MSC, MCA, B.Com, M.Com, MBA, Any Degree, Any Graduate/Post Graduate

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HCL Bulk Hiring 2023 * Role: Process Associate * Batch: 2022 & 2023* Location: Bangalore *Experience: Freshers * Education BE, B-Tech, ME, M-Tech, BSC, BCA, MSC, MCA, B.Com, M.Com, MBA, Any Degree, Any Graduate/Post Graduate

HCL Recruitment 2023-Hiring Process Associate -| BE, B-Tech, ME, M-Tech, BSC, BCA, MSC, MCA, B.Com, M.Com, MBA, Any Degree, Any Graduate/Post Graduate

The detailed eligibility Criteria and application process are mentioned below.

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Job Description

About the job

HCLTech – hiring for the Fresher (Only 2022 & 2023 Passed out)

www.hcltech.com

Chennai, Tamil Nadu, India / Location: Sholinganallur/ Full-Time

Contact HR: Harish K / Indrakumar M

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Email ID: harish-k@hcl.com / indrakumar.m@hcl.com

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Roles and Responsibilities:

  • Excellent Communication to handle International clients.
  • Adhere to TAT and accuracy, report out daily performance and update all performance logs and Report KPI’s/SLA’s as per agreed timelines.
  • Perform assigned activities as per defined timelines and accuracy parameters of the process.
  • Excellent communication abilities
  • Having Knowledge on O2C
  • Invoice management, Order Management, Collections and Dispute Resolution
  • Handling customer calls/O2C Helpdesk/emails
  • Exposure into Helpdesk metrics
  • Preferably SAP (including invoicing, contracts, workflows)

Work as an Individual Contributor in Customer Service/Contact Center/Concierge COE and key

responsibilities would include: –

  • Attend customer calls, emails, chat
  • Attend customer requests
  • Request for a price quotation
  • Checking product availability for a certain point in time
  • Checking order status
  • Request for information about account status and outstanding payments
  • Request an account statement, a copy of an invoice or delivery document
  • Coordinate other departments such as Order management, collections, dispute and cash application
  • team to resolve customer inquiry
  • Adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics
  • Report out daily performance and update all performance logs

Preferable: Graduate/Masters in Finance or accounting

Desired Candidate Profile

1. Freshers with good English Communication is Mandatory

2. Qualification Graduation compulsory (Without any standing arrears)

3.- Diploma are not eligible

4. Shifts should be flexible with any shift (Night / Rotational)

5. Work Location: Sholinganallur ELCOT Chennai

6. Rounds of interview: HR Screening, Versant Test and Operations Interview

7. Versant Test – Bring your wired Head phones with you to take up the versant test

Perks and Benefits:

1. Cab provided (chargeable)

2. International Trainers

3. World class exposure

4. Excellent working environment

Why Us

  • We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees
  • Our company is extremely diverse with 165 nationalities represented
  • We offer the opportunity to work with colleagues across the globe
  • We offer a virtual-first work environment, promoting good work-life integration and real flexibility
  • We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark
  • We offer comprehensive benefits for all employees
  • We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect

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How to Apply For Company Recruitment 2023 – (Please Apply before Expire date of the link)

If you are interested and eligible. You can register or apply for this Recruitment online. Please click the below link to Apply ASAP

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