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HCL Walk-In Drive for Service Desk | Any Degree

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HCL Started Hiring

* Role:Service Desk
* Salary:3.5LPA(Expected)
* Location:Lucknow
* Experience:Freshers
* EducationAny Graduate
* BatchAny-Batch

HCL Walk-In Drive for Service Desk | Any Degree

The detailed eligibility Criteria and application process are mentioned below.

Job Description

Greetings from HCLTech! Hope you are staying safe and healthy!

HCLTech is organizing a walk-in recruitment drive on February 26th. Please find the company profile and other relevant details below.

Company profile

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering, and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 30, 2022 totaled $12.1 billion. To learn how we can supercharge progress for you, visit hcltech.com.

Drive Details :

Date: Monday, 26th Feb’24

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Time: 10:00 a.m. to 1:00 p.m.

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Venue: HCL IT CITY, Lucknow

Address: Gate No. 1, SDC 01 Building, Chak Gajaria Farms, Sultanpur Road, Lucknow.

Position: Service desk + Networking

Experience: 6 Months to 3 years

Job Location: Lucknow

Qualification: Any graduate

Job description and requirements :

Must have excellent communication skills.

Should have experience in technical support along with networking.

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users •

Route problems to internal 2nd and 3rd level IT support staff.

Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

Administer and provide User account provisioning.

Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.

Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.

Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.

Perform user account management activities Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).

Troubleshoot client software and basic network connectivity problems.

Identify, evaluate and prioritize customer problems and complaints.

May train users and operators on a limited basis and/or may write training procedures.

Participate in on-going training and departmental development.

Routine maintenance updates with other IT staff and business units.

Provide all required documentation including standards, configurations and diagrams.

Provide knowledge transfer of EUC operations

(1.) To provide support for on call escalations and doing root cause analysis of given issue

(2.) To independently resolve tickets within agreed SLA of ticket volume and time

(3.) To adhere to quality standards, regulatory requirements and company policies

(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts.

(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

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How to Apply For HCL Recruitment 2024 – (Please Apply before the Expire date of the link)

If you are interested and eligible. You can register or apply for this Recruitment online. Please click the below link to Apply ASAP

For More Details & Apply: Click here

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