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Tech Mahindra Off-Campus Hiring 2023 Hiring Service Desk Technician -| B.E/B.Tech/B.Sc

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Tech Mahindra Off-campus Hiring 2023

* Role:Service desk-Technician
* Openings10
* Location:Noida/Hyderabad/Pune
* Experience:Freshers(0-2Years)
* EducationB.E/B.Tech/B.Sc
* BatchAny-Batch

Tech Mahindra Off-Campus Hiring 2023 Hiring Service Desk Technician -| B.E/B.Tech/B.Sc

The detailed eligibility Criteria and application process are mentioned below.

Job Description

Level I Service Desk Technician


  • Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
  • Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
  • Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
  • First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
  • Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.
  • Perform post-resolution follow-ups to help requests or incidents.
  • Research issues and resolves technical problems.
  • Creating/updating knowledge articles and support processes functions


  • Experience Fresher- 2 Years of exp
  • Candidate with technical experience or good technical knowledge should only apply.
  • Exceptional written and verbal communication skills with SVAR score of 65 or above.
  • Exceptional ability to multitask.
  • Exceptional ability to adapt and learn new platforms and skills on the fly.
  • Exceptional sense of urgency
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.Role & responsibilities

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How to Apply For Company Recruitment 2023 – (Please Apply before Expire date of the link)

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