Infosys Recruitment 2023

* Role:Service Desk
* Salary:5.5-7LPA(Expected)
* Location:Bangalore
* Experience:1-4 Years
* EducationAny Graduate
* Batch2018/2019/2020/2021/2022/2023

Infosys Recruitment 2023 Hiring Service Desk -| Any Graduate

The detailed eligibility Criteria and application process are mentioned below.

Job Description

About the job

We are hiring for Service Desk process, please walk-in for interview on 16th August’23 at JP Nagar, Bangalore

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODirect-121907

Interview details:

Interview Date: 16th August’23

Interview Time: 10 AM till 1 PM

Interview Venue:

Bangalore JP Nagar office Venue:

Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road,

Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka – 560078

Landmark: Near Sindoor Convention

Things to remember while entering the campus:

  • Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
  • would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
  • Please wear masks, & follow Covid protocols
  • Please carry Headset/Earphone
  • No person apart from candidate will be allowed to the interview venue.

Documents to Carry:

  • Carry 2 Copies of printout your updated resume
  • Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
  • All original education documents need to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Please find below Job Description:

Title :: Service desk

Job Location: Pune and Bangalore

Education: Any Fulltime Graduate

Experience : 1 to 4 years

Job Description::

  • Graduation with 15-year full-time education is mandatory, candidate need to have degree completion certificates with complete mark sheets. No undergraduates
  • Minimum 1 year of work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS
  • Excellent communication skills CEFR :: B1, C1, C2
  • Experience with Service Now, Remedy, Control M, or similar ticketing tools with knowledge of 0ticket priority, severity
  • Knowledge of Service requests and incidents and should be able to communicate the difference between Service Requests and Incident
  • Knowledge of Incident Management lifecycle
  • Aware of current role SLA and Metrics handled
  • Talents should be based out of Bangalore or Pune
  • Work from Office is mandatory, with No option of hybrid and WFH
  • 24*7 Shifts are mandatory
  • Mandatory B2C chat process experience(B2B will not be considered)
  • Recent projects/Processes should be based on chat
  • Mandatory experience on L1 Service Desk/CS-Semi tech / Blended Voice process with Email/Outlook & chat experience
  • Multiple chat/Dual chat experience is required

Pointers to note:

  • Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions
  • An original Government ID card is a must for Security Clearance

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How to Apply For Company Recruitment 2023 – (Please Apply before Expire date of the link)

If you are interested and eligible. You can register or apply for this Recruitment online. Please click the below link to Apply ASAP

For More Details & Apply: Click here

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